Shannon Maier

• Created strategies for improving customer satisfaction levels at the branch.
• Facilitated weekly meetings with senior management personnel from other branches to share best practices.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
• Established relationships with corporate clients to identify potential business opportunities.
• Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
• Managed and inspired team members to perform to full potential, driving branch profitability.
• Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
• Managed the day-to-day operations of the branch including scheduling, staffing, budgeting.
• Disciplined employees to encourage compliance with company policies and procedures.
• Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Received internal audit score of 97%. With Excellent Ratings
• Established and built customer relationships through targeted outreach and initiatives.
• Conducted regular meetings with employees to discuss goals and performance issues.
• Increased efficiency and drove branch revenue by optimizing daily operations.
• Verified cash by balancing cash drawers and maintaining cash count records.
• Served as a liaison between customers and upper management when needed for complex matters or disputes resolution.
• Ensured compliance with banking regulations and internal procedures.
• Planned work schedules to maintain adequate staffing levels.
• Grew business banking relationships through proactive outreach.
• Identified needs of customers promptly and efficiently.
• Recognized by management for providing exceptional customer service.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Lead a team of 8 bankers at a high volume location through merger of TCF bank.
• Maintained excellent service, sales, and operations through high value customer interactions.
• Provided extra services for our customers through Safety Deposit boxes- maintained and audited.
• Provided value to our community through Business Banking endeavors. Leading the Lansing District in business sales YTD.
• Coordinated promotional campaigns for new products or services in order to boost sales revenue.
• Reviewed loan applications to ensure accuracy and compliance with regulations.
• Established strong working relationships with external partners such as vendors and suppliers.
• Traveled to Chicago for 2 weeks to be a Ambassador for HNB and assist in the branch merger with operations team.

• Lead a team of 4 displaced colleagues due to branch closures and excelled at the MSU/Lansing location.
• Engaged in community development and student education.
• Lead our district in YTD service and sales- received awards for Directors Club and Excellence in Customer Service.

• Assistant Manager at our In-store location in Okemos, MI
• Interim Branch Manager at Okemos Traditional branch
• Managed 2 branches along with District Manager through the entire pandemic.
• Maintained multiple staffs schedule and worked with neighboring branches to keep branches opened.
• Serviced all of our local business clients with 'white glove' service to work through PPP loan applications.

I led the team in lobby management and worked every opportunity with the customer flow between the teller line and the sales office. Assisted customers in learning their financial goals and making recommendations that were best for the customer. I worked my way up all the banker roles and won multiple sales awards for excellence in service and sales. Worked with multiple partners in a outreach effort in the community to obtain and grow customer relationships.

• entry level bank representative working with a team of 8
• assisted community manager with covering traditional and in store branch locations
• lead district in sales and service consistently every quarter

• Leveraged customer service and sales abilities to consistently meet performance goals.
• Maintained high volume calls and triaged when appropriate.
• Verified customers through high security processes
• payment center
• travel notifications and spending alerts
• looked for sales opportunities and transferred to senior bankers

• worked as a traveling hair stylist for the entertainment industry.