Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shannon Maldonado

Fort Walton Beach,FL

Summary

Dynamic bartender with over 10 years of experience at Oakwells and Helen Back, recognized for exceptional customer service and team leadership. Proven ability to enhance customer satisfaction through high-quality cocktails and efficient service. Strong multitasking skills and a commitment to maintaining a clean, organized workspace ensure a positive bar environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender

Cheers
01.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bartender

Oakwells
02.2017 - 12.2024
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Lead and Trained a rockstar team
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Voted by VPS Airport Employee of the Quarter in 2019
  • 10+ years experience on POS

Bartender

Helen Back
08.2012 - 12.2017
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Created seasonal cocktail menu
  • Shift Leader/key holder

Education

High School Diploma -

Fort Walton Beach High School
400 Hollywood Blvd NW
05-1995

Skills

  • Strong multitasking
  • Superb Customer service
  • Highly reliable
  • Outgoing personality
  • Team player attitude

Certification

Servsafe Food Handlers certification

Timeline

Bartender

Cheers
01.2025 - Current

Bartender

Oakwells
02.2017 - 12.2024

Bartender

Helen Back
08.2012 - 12.2017

High School Diploma -

Fort Walton Beach High School

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Shannon Maldonado