SHANNON MALONE
Cincinnati,Ohio
Summary
Enthusiastic Health Unit Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of HIPPA, JCAHO and OSHA laws and regulations and training in providing excellent customer service. Motivated to learn, grow and excel in Healthcare.
Overview
1
1
Certification
3
3
years of post-secondary education
23
23
years of professional experience
Work History
Certified Health Unit Coordinator II– Customer Service Representative
Cincinnati Children’s Hospital Medical Center
Cincinnati, OH
07.2019 - Current
- Pediatric Intensive Care Unit.
- Maintain patient charts, admit, transfer and discharged patients.
- Answer multiple-phone line system and patient call light.
- Perform telephone, written and verbal communications on unit.
- Comply with HIPPA, JCAHO and OSHA laws and regulations.
- Skilled in electronic database (EPIC, Hillrom, Cadence).
- Train new employees in the Health Unit Coordinator and Customer Service roles.
- Ordering and monitoring of supplies needed for patient, employee and family needs.
- Data entry for audits and logs.
- Member of the National Association of Health Unit Coordinators Inc.
- (NAHUC).
- Assist with checking schedules against kronos.
Customer Service Representative II
Cincinnati Children’s Hospital Medical Center, Aerodigestive and Esophageal Multidisciplinary Center
Cincinnati, OH
04.2017 - 07.2019
- Insurance precertification and coding.
- Comply with HIPPA, JCAHO and OSHA laws and regulations.
- Skilled in electronic database (EPIC, Hillrom, Cadence, Referral & Scheduling).
- Assist with Interdisciplinary clinic duties, admitting, scheduling and coordination.
- Assist with inter office administrative duties including multi line phone coverage.
Health Unit Coordinator II– Customer Service Representative
Cincinnati Children’s Hospital Medical Center
Cincinnati, OH
04.2009 - 04.2017
- Pediatric Intensive Care Unit.
- Maintain patient charts, admit, transfer and discharged patients.
- Answer multiple-phone line system and patient call light.
- Perform telephone, written and verbal communications on unit.
- Comply with HIPPA, JCAHO and OSHA laws and regulations.
- Skilled in electronic database (EPIC, Hillrom).
- Member of the Persistence of Excellence Task Force and Interview Panel.
- Offer specific training to help employees maintain or improve job skills.
- Member of the Satisfaction Committee.
- Participated in the improvement of performance by recommending areas for improvement, performing new procedures and collection of data for department discussions. `.
- Train new employees in the Health Unit Coordinator and Customer Service roles.
- Maintain daily log of admissions.
- Ordering and monitoring of supplies needed for patient, employee and family needs and ensure budget is not exceeded.
- Member of the National Association of Health Unit Coordinators Inc.
- (NAHUC).
New Construction Sales Assistant
Vinylmax, LLC/Yellowstone Bldg. Product Co
Hamilton, OH
03.2000 - 08.2008
- Prepare, order and edit new orders for production.
- Schedule service and install appointments.
- Answer incoming calls regarding service appointments from Homeowners.
- Effectively communicate with Builders, Subcontractors and management.
- Proficient in handling daily responsibilities with little or no supervision.
- Shipping, Billing and Invoicing.
- End of Month Close Out, Account Balancing and Accounts Payable/ Receivables.
- Process employee time sheets.
Customer Care Representative
GE Money Bank
Cincinnati, OH
11.1998 - 01.2000
- Reviewed customer requests for credit line increases.
- Promptly handled and successfully reconciled customer inquiries and disputes.
- Analyzed credit bureaus and made credit decisions beneficial to company.
- Answered incoming customer service calls regarding SAMS Club accounts.
Retailer Inquires Representative / Account Supervisor
GE Money Bank
Atlanta, GA
09.1997 - 10.1998
- Provided support for Retailer Marketing and Sales Initiatives.
- Handled inbound calls regarding chargebacks, reimbursements and chargeback disputes.
- Trained new hires on proper Retailer Services policies and procedures.
- Keyed and logged all manual adjustments, chargeback reversals and correction notices.
- Assisted as back up for Honor-All ticket processing and served as Team Motivator.
- Authorized sales for Exxon retailers.
- Efficiently processed written requests concerning credit card accounts.
- Worked within a team to meet all servicing objectives.
- Answered incoming calls regarding Exxon consumer/commercial accounts.
Education
No Degree - Medical Coding
University of Phoenix
Tempe, AZ 09.2018 - Current
Skills
Microsoft Wordundefined
Certification
Ohio Notary Public
Timeline
Ohio Notary Public
04-2021
Certified Health Unit Coordinator II– Customer Service Representative
Cincinnati Children’s Hospital Medical Center
07.2019 - Current
No Degree - Medical Coding
University of Phoenix
09.2018 - Current
Customer Service Representative II
Cincinnati Children’s Hospital Medical Center, Aerodigestive and Esophageal Multidisciplinary Center
04.2017 - 07.2019
Health Unit Coordinator II– Customer Service Representative
Cincinnati Children’s Hospital Medical Center
04.2009 - 04.2017
New Construction Sales Assistant
Vinylmax, LLC/Yellowstone Bldg. Product Co
03.2000 - 08.2008
Customer Care Representative
GE Money Bank
11.1998 - 01.2000
Retailer Inquires Representative / Account Supervisor
GE Money Bank
09.1997 - 10.1998
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