SHANNON MANNICK
Frostburg
Summary
Medical professional with solid background in healthcare administration and patient interaction. Proven ability to efficiently manage patient records, schedule appointments, and handle insurance claims. Known for collaborative teamwork and adaptability to meet evolving office needs. Skills include managing electronic health records and patient communication.
Patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst
IBM
Rocket Center, WV
01.2026 - Current
- Dynamic professional with 6 years of experience in administrative and medical support roles, demonstrating a strong ability to enhance operational efficiency and ensure exceptional customer service. Proficient in data management, patient record maintenance, and compliance with healthcare regulations. Possess advanced communication skills, enabling effective collaboration with diverse teams and stakeholders. A proven track record of multitasking and prioritising tasks to meet deadlines while maintaining attention to detail. Ready to leverage analytical capabilities to contribute to data-driven decision-making in a Data Analyst position.
DJS
State Of Maryland
Flintstone
03.2024 - 10.2024
- Provided guidance and support to youth to help them identify and modify negative behavior
- Responded to emergency situations quickly and effectively, mitigating potential harm to staff and other youth
- Developed and implemented security protocols to reduce contraband and prevent criminal activity
- Monitored youth activities and provided guidance to ensure positive behavior
- Developed and maintained accurate records and reports of inmates, including daily logs and incident reports
- Monitored and maintained security surveillance systems, including cameras and alarms
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Administration Secretary
Gonzaga Family Heath care
Frostburg
09.2022 - 03.2024
- Processed payments and provided receipts to customers
- Greeted and welcomed guests in a friendly and professional manner
- Verified customer information and entered data into the computer system
- Restocked supplies and maintained a neat and organized work area
- Monitored and maintained security by ensuring visitors sign in and out
- Responded to customer inquiries and provided assistance in a timely manner
- I have the ability Conducted medical office administrative tasks, such as answering phones and greeting visitors tactfully and effectively in a timely manner. Ability Writing with internal and external customers.
- Managed patient records, including filing, entering data into the electronic health record, and retrieving data as needed
- Scheduled patient appointments, including referrals to specialists and tests
- Maintained accurate patient records and documents, ensuring compliance with HIPAA regulations
- I have communicated with medical doctors and physicians to ensure both patient and medical terms are met.
Administration Secretary
Dr.Tan
Frostburg
03.2021 - 09.2022
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Verified patient insurance eligibility and benefits in order to maximize reimbursement
- Maintained patient records, including updating patient information and filing documents
- Resolved patient complaints in a timely and professional manner
- Ensured HIPAA compliance by maintaining patient confidentiality
- Ability to set priorities and meet deadlines. Ensuring compliance processes and polices are regulated.
Medical Receptionist
UPMC
Cumberland
03.2020 - 03.2021
- Verified patient insurance eligibility and benefits in order to maximize reimbursement
- Greeted and checked in patients in a friendly and professional manner
- Maintained patient records, including updating patient information and filing documents
- Handled cash, credit card, and check payments
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately
- Advanced knowledge of health care and patient health care portals.
- Advanced knowledge of medical terminology used by clinicians.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
EKG Tech
UPMC
Cumberland
08.2018 - 03.2020
- Followed protocols and guidelines to provide quality care and maintain medical records
- Utilized diagnostic software to identify and troubleshoot system issues
- Monitored clients’ heart rate and other vital signs during workouts to ensure safety and optimal performance
- Utilized various forms of technology (e.g., apps, heart rate monitors, etc.) to track progress and measure success
- Monitored patient vital signs, such as heart rate and blood pressure
- Advanced Knowledge of out patient referrals, follow up care, providers availability.
Education
High School Diploma -
Unionville High School
Kennett Square, PA05-1998
High School Diploma -
Center For Arts And Technology
Coatesville, PA05-2018
Skills
- General Management
- Excellent Customer Service Skills
- Time Management Skills
- Excellent Communication Skills
- Multitasking Skills
- Knowledge of Office Systems
- Data analysis
- Analytical problem solving
- Attention to detail
- Microsoft Access
- Problem-solving
- Time management
- MS Excel
- Data collection
- Workflow automation
Certification
- GNA /CNA, Maryland Board of Nursing Jan 2006 – Jan 2024
- Medication Technician, Maryland Board of Nursing Aug 2007 – Jan 2010
- EKG Technologie, UPMC Aug 2019 – Feb 2021
Timeline
Data Analyst
IBM
01.2026 - Current
DJS
State Of Maryland
03.2024 - 10.2024
Administration Secretary
Gonzaga Family Heath care
09.2022 - 03.2024
Administration Secretary
Dr.Tan
03.2021 - 09.2022
Medical Receptionist
UPMC
03.2020 - 03.2021
EKG Tech
UPMC
08.2018 - 03.2020
High School Diploma -
Unionville High School
High School Diploma -
Center For Arts And Technology