Shannon Marie
Manitowoc,WI
Summary
Dynamic professional with a proven track record at Pc/nametag, excelling in service excellence and collaborative teamwork. Adept at managing high call volumes and resolving complex issues, enhancing customer satisfaction by 20%. Proficient in multitasking and navigating software systems, consistently delivering dependable results and fostering positive work environments.
Overview
20
20
years of professional experience
Work History
Outside Sales Representative
OneMonroe
07.2025 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Call Center Representative
Pc/nametag
Verona, Wisconsin
04.2023 - 07.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
Server
Sugar River Pizza
Verona , WI
05.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Pricing Coordinator
Placon
Fitchburg, Wisconsin
06.2022 - 01.2023
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
- Developed effective pricing strategies for various product lines to increase revenue and profitability.
- Evaluated competitive intelligence reports to identify gaps in current offerings, informing strategic decisions about future price adjustments or promotions.
Customer Service Representative
Herman Miller
Sheboygan, Wisconsin
08.2005 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
06-1989
Skills
- Proficient in managing multiple tasks
- Service excellence
- Consistently dependable
- Collaborative mindset
Timeline
Outside Sales Representative - OneMonroe
07.2025 - Current
Server - Sugar River Pizza
05.2023 - 05.2025
Call Center Representative - Pc/nametag
04.2023 - 07.2025
Pricing Coordinator - Placon
06.2022 - 01.2023
Customer Service Representative - Herman Miller
08.2005 - 06.2022
Lincoln High School - High School Diploma,