Summary
Overview
Work History
Education
Skills
Timeline
Shannon Marie

Shannon Marie

Manitowoc,WI

Summary

Dynamic professional with a proven track record at Pc/nametag, excelling in service excellence and collaborative teamwork. Adept at managing high call volumes and resolving complex issues, enhancing customer satisfaction by 20%. Proficient in multitasking and navigating software systems, consistently delivering dependable results and fostering positive work environments.

Overview

20
20
years of professional experience

Work History

Bartender

Bricks
Manitowoc, WI
06.2025 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Call Center Representative

Pc/nametag
Verona, Wisconsin
04.2023 - 07.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
  • Met customer call guidelines for service levels, handle time and productivity.

Server

Sugar River Pizza
Verona , WI
05.2023 - 05.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Pricing Coordinator

Placon
Fitchburg, Wisconsin
06.2022 - 01.2023
  • Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
  • Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
  • Developed effective pricing strategies for various product lines to increase revenue and profitability.
  • Evaluated competitive intelligence reports to identify gaps in current offerings, informing strategic decisions about future price adjustments or promotions.

Customer Service Representative

Herman Miller
Sheboygan, Wisconsin
08.2005 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Lincoln High School, Manitowoc, WI
06-1989

Skills

  • Proficient in managing multiple tasks
  • Service excellence
  • Consistently dependable
  • Collaborative mindset

Timeline

Bartender - Bricks
06.2025 - Current
Server - Sugar River Pizza
05.2023 - 05.2025
Call Center Representative - Pc/nametag
04.2023 - 07.2025
Pricing Coordinator - Placon
06.2022 - 01.2023
Customer Service Representative - Herman Miller
08.2005 - 06.2022
Lincoln High School - High School Diploma,

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