Shannon Marie
Manitowoc,WI
Summary
Dynamic professional with a proven track record at Pc/nametag, excelling in service excellence and collaborative teamwork. Adept at managing high call volumes and resolving complex issues, enhancing customer satisfaction by 20%. Proficient in multitasking and navigating software systems, consistently delivering dependable results and fostering positive work environments.
Overview
20
20
years of professional experience
Work History
Outside Sales Representative
OneMonroe
Manitowoc, WI
07.2025 - Current
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Call Center Representative
Pc/nametag
Verona, WI
04.2023 - 07.2025
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.
- Met customer call guidelines for service levels, handle time and productivity.
Server
Sugar River Pizza
Verona, WI
05.2023 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Pricing Coordinator
Placon
Fitchburg, WI
06.2022 - 01.2023
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
- Developed effective pricing strategies for various product lines to increase revenue and profitability.
- Evaluated competitive intelligence reports to identify gaps in current offerings, informing strategic decisions about future price adjustments or promotions.
Customer Service Representative
Herman Miller
Sheboygan, WI
08.2005 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
06-1989
Skills
- Proficient in managing multiple tasks
- Service excellence
- Consistently dependable
- Collaborative mindset
Timeline
Outside Sales Representative - OneMonroe
07.2025 - Current
Server - Sugar River Pizza
05.2023 - 05.2025
Call Center Representative - Pc/nametag
04.2023 - 07.2025
Pricing Coordinator - Placon
06.2022 - 01.2023
Customer Service Representative - Herman Miller
08.2005 - 06.2022
Lincoln High School - High School Diploma,