Shannon Marshall
Glenolden,PA
Summary
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Director
Commonwealth Senior Living
07.2024 - Current
- Worked closely with organizational leadership to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Forge strong relationships with senior leadership, providing regular updates on organizational progress and soliciting their expertise when needed.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
Resident Care Director
Commonwealth Senior Living
11.2022 - 07.2024
- As the Resident Care Director I am responsible for ensuring delivery of exemplary care to residents, managing budgets, staffing and ensuring compliance with company guidelines while ensuring compliance of all state regulations and requirements
- Managing department budget, working in coordination with community sales by building a successful marketing and public relations plan to ensure resident census within the community
- Participating in networking events with outside venders to increase the number of unpaid referrals to the community
- I also provide staff training both regulatory per the state and company policies and procedures during monthly town hall meetings and working with community venders to ensure required care is provided according to state and company standards
- Championed family engagement events aimed at strengthening ties between residents, their families, and the facility.
- Set and updated staff schedules, delegated assignments and monitored performance.
- Conducted admissions assessments to determine patient conditions and risk levels.
Health and Wellness Director
Anthology Senior Living
11.2021 - 08.2022
- As head of the nursing department I was responsible for maintaining department budget, keeping staffing levels met and maintaining all state and corporate requirements and standards of care
- Working in conjunction with community sales to ensure or surpass budgeted resident census and participating in the planning and execution of external business development
- Maintaining positive resident relations and meet with vendors and families as needed
- Created and managed budgets for wellness initiatives, ensuring cost-effective and impactful programs
Wellness Director
Brandywine Senior Living
06.2017 - 04.2017
- As Wellness Director I was responsible for all day to day operations in the nursing department
- I was responsible for maintaining all DHS regulations
- Managing and training staff
- Scheduling a staff of50+ employees
- Maintaining annual and monthly budgets
- Working closely with the sales team to ensure budgeted census within the community and participating in external business development Handling all hiring and disciplinary actions for my department employees
- Scheduling monthly training and staff meetings
- Assess potential residents in a timely manner to ensure best possible chance of move in
- Build relationships with outside venders
- Maintain all clinical and wellness standards for the facility and company
- Managed a budget and resources for wellness initiatives, ensuring efficient allocation of funds
Wellness Director
HCR Manor Care
01.2014 - 12.2016
- As Wellness Director I was responsible for all nursing operations for the facility
- This community was specialized for low income individuals with both addiction and mental illness
- Myself and the Administrator also were sales department
- We worked as a team to develop an external business plan and maintain resident census
- Over my time at Devon Manor I was able to grow resident census by3 times the census on my first day of employment
- I worked with the Administrator to develop and maintain a budget and still be profitable on extremely tight margins
Education
Associates Degree - Education
University of Maryland
Diploma - Practical Nursing
Delaware County Technical School
Skills
- Budgeting
- Sales and Marketing
- Clinical
- Patient-focused
- Detail-oriented
- Community engagement
- Program management
- Strategic planning
- Project management
- Operations management
- Budgeting and financial management
Accomplishments
- Awarded Manager of the Year 2024 for outstanding service to the community.
- Supervised team of 80 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Licensed Personal Care Administrator
- Licensed Practical Nurse
Awards
Brandywine Senior Living Manger of the Year2018
Timeline
Executive Director
Commonwealth Senior Living
07.2024 - Current
Resident Care Director
Commonwealth Senior Living
11.2022 - 07.2024
Health and Wellness Director
Anthology Senior Living
11.2021 - 08.2022
Wellness Director
Brandywine Senior Living
06.2017 - 04.2017
Wellness Director
HCR Manor Care
01.2014 - 12.2016
Diploma - Practical Nursing
Delaware County Technical School
- Licensed Personal Care Administrator
- Licensed Practical Nurse
Associates Degree - Education
University of Maryland
Similar Profiles
Eric MontgomeryEric Montgomery
Operations Specialist at Commonwealth Senior LivingOperations Specialist at Commonwealth Senior Living
Isis MotenIsis Moten
Lead Medication Technician at Commonwealth Senior LivingLead Medication Technician at Commonwealth Senior Living
Crystal McDowell-MillerCrystal McDowell-Miller
Resident Care Director- Registered Nurse at Commonwealth Senior Living At Stratford HouseResident Care Director- Registered Nurse at Commonwealth Senior Living At Stratford House