SHANNON MARTIN
Kenefic
Summary
Dedicated Patient Benefits Specialist with expertise in benefit verification and patient education. Proven ability to streamline eligibility assessments and enhance customer service, ensuring patients receive the support they need. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Patient Benefits Specialist
Chickasaw Nation Department Of Health
Tishomingo
02.2025 - Current
- Assisted patients in understanding benefits and eligibility for services.
- Gathered and verified patient information for accurate benefit processing.
- Maintained up-to-date records in the patient management system.
- Educated patients on available programs and resources for financial assistance.
- Responded to patient calls and emails regarding benefit questions promptly.
- Supported administrative tasks related to patient benefits documentation and filing.
- Developed and maintained effective relationships with patients, staff and insurance companies.
- Researched health plan options to recommend the best coverage for each patient.
Medical Support Technician
Chickasaw Nation Department Of Health
Tishomingo
10.2018 - 02.2025
- Assisted healthcare professionals with patient intake and documentation processes.
- Maintained cleanliness and organization of workspaces and medical supply rooms.
- Supported patient scheduling by coordinating appointments with various departments.
- Participated in training sessions to learn safety protocols and best practices.
- Communicated effectively with patients to provide information and reassurance.
- Utilized electronic health record systems to update patient information accurately.
- Greeted patients upon arrival at the clinic or hospital facility and directed them accordingly.
- Performed clerical duties such as photocopying, faxing, mailing documents.
- Actively participated in staff meetings to discuss new procedures or policies within the facility.
- Performed data entry into electronic health records systems.
- Communicated effectively with internal departments regarding any changes in patient information or billing issues that may arise.
- Prepared documents such as insurance forms and consent forms for patients.
- Provided administrative support to physicians and nurses in a medical office setting.
- Assisted with patient check-in, registration, and scheduling of appointments.
- Organized charts for efficient retrieval during patient visits.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Skills
- Benefit verification
- Patient education
- Insurance liaison
- Health record management
- Eligibility assessment
- Customer service
- Medical terminology
- Appointment scheduling
- Effective communication
- Relationship building
- Attention to detail
- Verbal and written communication
- Time management
Timeline
Patient Benefits Specialist
Chickasaw Nation Department Of Health
02.2025 - Current
Medical Support Technician
Chickasaw Nation Department Of Health
10.2018 - 02.2025
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