Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shannon Mathews

Simpson,LA

Summary

Dynamic Warranty Administrator with expertise in claims processing and customer communication at Hixson Autoplex. Proven track record in enhancing claim efficiency and accuracy, resulting in improved customer satisfaction. Skilled in utilizing dealership management software and fostering teamwork, while maintaining compliance and organized records for optimal service delivery.

Overview

5
5
years of professional experience

Work History

Warranty Administrator

Hixson Autoplex
10.2023 - 12.2025
  • Processed warranty claims efficiently to ensure timely resolutions for customers.
  • Coordinated communication between service departments and customers regarding warranty status updates.
  • Reviewed and verified warranty documentation for accuracy and compliance with company policies.
  • Assisted in training new staff on warranty procedures and systems to enhance team performance.
  • Maintained organized records of all warranty claims for easy retrieval and auditing purposes.
  • Developed streamlined processes to improve claim processing times and customer satisfaction.
  • Utilized dealership management software to track warranties, ensuring accurate data entry and reporting.
  • Resolved customer inquiries related to warranties, enhancing overall customer experience through effective communication.
  • Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.

Service Advisor

Alford Motors
02.2022 - 10.2023
  • Facilitated customer inquiries by providing detailed information on vehicle maintenance and repair services.
  • Coordinated service appointments, ensuring optimal scheduling and efficiency for technicians and clients.
  • Assessed customer needs through active listening, enhancing satisfaction with tailored solutions.
  • Managed service records using dealership software to maintain accurate customer histories and service documentation.
  • Collaborated with technicians to communicate service requirements, improving workflow and reducing delays.

Surgery Technician

Byrd Regional Hospital
01.2021 - 12.2022
  • Assisted surgical teams in preparing operating rooms and sterilizing instruments.
  • Maintained accurate records of surgical supplies and equipment usage.
  • Implemented improved processes for inventory management, reducing waste of medical supplies.
  • Conducted post-operative clean-up and ensured readiness of the surgical area for subsequent procedures.
  • Upheld high standards of patient confidentiality and HIPAA compliance in all aspects of surgical care documentation.
  • Supported perioperative nursing staff with patient transfers from pre-operative holding areas to the operating room suite for smoother transitions throughout the day.
  • Contributed to a positive work environment by mentoring new Surgical Technicians, sharing best practices, and fostering teamwork among colleagues.

Education

General Studies

NSU
Leesville, LA

Graduated -

Simspon High School
Simpson, LA
1994

Skills

  • Claims processing
  • Warranty management
  • Warranty analysis
  • Records maintenance
  • Automotive industry expertise
  • Paperwork processing
  • Claims submissions
  • Software applications
  • Recordkeeping skills
  • Appointment booking
  • Microsoft office
  • Payment issuing
  • Records management
  • Compliance monitoring
  • Paperwork coordination
  • Appointment scheduling

Languages

English
Full Professional

Timeline

Warranty Administrator

Hixson Autoplex
10.2023 - 12.2025

Service Advisor

Alford Motors
02.2022 - 10.2023

Surgery Technician

Byrd Regional Hospital
01.2021 - 12.2022

General Studies

NSU

Graduated -

Simspon High School

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Shannon Mathews