Shannon Matthews
Baton Rouge
Summary
Dynamic Administrative Coordinator with a proven track record at the Louisiana Department of Insurance, excelling in customer service and effective communication. Skilled in data entry and payment processing, I streamlined office operations, enhancing workflow efficiency and ensuring high satisfaction levels. Committed to excellence, I consistently resolved complex service issues with a positive attitude.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Louisiana Department of Insurance
Baton Rouge
10.2020 - 08.2025
- Provided excellent customer service by following up on issues, phone calls and reservations
- Provided quick, friendly, and knowledgeable service for routine questions and service complaints.
- Went through the paperwork and entered it into the computer system.
- Talked to customers to figure out the best ways to solve service and billing issues.
- Coordinated office activities to streamline daily operations and improve workflow efficiency.
- Managed schedules and appointments for senior management and team members.
- Developed and maintained filing systems to organize important documents and records.
- Assisted in budget tracking and expense reporting for departmental projects.
- Communicated with vendors to arrange services, supplies, and equipment needs.
Guest Service Representative
Courtyard by Marriott
Baton Rouge
07.2022 - 10.2024
- Provided exceptional customer service to enhance guest experiences at hotel.
- Managed front desk operations including check-ins and check-outs efficiently.
- Resolved guest inquiries and complaints promptly to ensure satisfaction.
- Assisted guests with local information and recommendations for dining and activities.
Office Manager
Motorcoach Travel
Baton Rouge
10.2009 - 05.2014
- Am in charge of the office staff.
- Processed incoming payments and prepared vendor invoices.
- Communicated with patients and answered their questions, requests for appointments, and billing concerns.
- Set up efficient workflow processes, tracked daily productivity, and made changes to improve the overall effectiveness of personnel and activities.
- Organized physical files and digitized records so that any team member with access could easily update and retrieve them.
- Kept track of office supplies by checking inventory and ordering new supplies as needed.
- Provided expert clerical support to over [6] internal staff and management by answering phones, copying records, preparing deliveries, and organizing incoming and outgoing correspondence.
Education
Associate of Science - Computer Science
Baton Rouge Community College
Baton Rouge, LA01.2028
GED -
Baton Rouge Community College
Baton Rouge, LASkills
- Positive attitude
- Time management
- Effective communication
- Commitment to excellence
- Clerical support
- Data evaluation and entry
- Payment processing expertise
- Call center operations
- Customer service skills
- Microsoft Office proficiency
Certification
- ServSafe
- Customer Service Representative Certificate
Accomplishments
- Customer Service
Timeline
Guest Service Representative
Courtyard by Marriott
07.2022 - 10.2024
Administrative Coordinator
Louisiana Department of Insurance
10.2020 - 08.2025
Office Manager
Motorcoach Travel
10.2009 - 05.2014
Associate of Science - Computer Science
Baton Rouge Community College
GED -
Baton Rouge Community College
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