Shannon May
Racine,WI
Summary
Compassionate Direct Support Professional with expertise in direct support services and management. Specializes in developing personalized care plans and fostering client engagement. Advocates for client needs while ensuring safety and compliance in care environments. Skilled in crisis intervention and behavior management, with a focus on building trust and promoting independence and quality of life.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Direct Support Professional
LCS
Racine, WI
08.2007 - Current
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supported individuals with daily living activities and personal care needs.
- Assisted clients in developing social and communication skills.
- Collaborated with families to create personalized care plans.
- Documented client progress and maintained accurate records.
- Implemented recreational activities to enhance client engagement.
- Ensured compliance with health and safety standards in client environments.
- Trained new staff on best practices for client support.
- Advocated for client rights and needs within the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Accompanied individuals on outings to promote independence and integration into the community.
- Administered medications according to the care plan and established directions.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Applied approved crisis intervention techniques during emergency situations to ensure safety.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Assistant Manager
American Legion Post 546
Racine, WI
03.2024 - 08.2026
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed bar operations and staff for high-volume service environments.
- Trained and mentored junior bartenders on drink preparation techniques.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Created and maintained positive relationships with customers for repeat business.
- Resolved customer complaints swiftly to maintain satisfaction levels.
- Maintained inventory levels and ordered supplies to ensure availability.
- Monitored and adjusted stock levels of alcoholic beverages to ensure availability for customers. of all alcoholic beverages available at the bar.
- Ensured compliance with health and safety regulations in the bar area.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Ensured that all liquor laws were followed during service hours.
- Handled food orders from customers seated at the bar.
- Collaborated with kitchen staff to coordinate food and drink pairings.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Inspected beverage quality regularly to ensure freshness.
- Verified identification of patrons to ensure compliance with age restrictions for alcohol service. of patrons who appeared under age 30.
- Planned and coordinated special events to boost customer numbers and profits.
Personal Care worker
True Life Homes
Racine, Wisconsin
09.2020 - 10.2025
- Assisted patients with personal care by bathing, dressing and grooming.
- Supported residents in daily living activities and personal care routines.
- Developed individualized care plans tailored to residents' specific needs to enhance personal care.
- Monitored resident behavior and reported changes to the care team.
- Communicated effectively with families regarding resident progress and concerns.
- Facilitated group activities to promote social interaction among residents.
- Collaborated with multidisciplinary teams to enhance service delivery.
- Delivered crisis intervention services, employing de-escalation techniques to effectively support residents in distress. services when needed including de-escalation techniques and supportive counseling services.
- Provided direct care and support to residents in a group home setting.
- Documented resident activities and incidents accurately in daily logs.
- Maintained a safe and clean environment for all residents.
- Applied behavior modification techniques to create a calm and structured environment for residents. techniques to maintain calm milieu.
- Remained level-headed and proactive during emergency situations.
- Supervised outings to ensure safety of the residents during community events or trips.
- Provided emotional support and guidance to individuals facing difficulties, fostering a supportive environment during crisis situations.
Substitute Educational Assistant/Hall Monitor
Racine Unified School District
Racine, Wisconsin
09.2001 - 06.2011
- Supported individualized learning plans for diverse student needs and abilities.
- Provided one-on-one instruction and support to students with special needs in accordance with Individual Education Plans.
- Assisted teachers in classroom management and student engagement activities.
- Provided instructional support and resources during lessons and group activities.
- Collaborated with educators to develop effective teaching strategies and materials.
- Maintained a positive classroom environment that encouraged student participation.
- Communicated with parents about student progress and classroom events.
- Assisted in administering assessments and tracking student progress over time.
- Administered tests, quizzes, and other assessments.
- Guided students through independent work assignments.
- Implemented classroom rules and procedures to ensure a safe learning environment for all students.
- Assisted classroom teachers with lesson plans, management of materials, and other related tasks.
- Participated in professional development workshops related to educational techniques.
- Prepared visual aids, equipment, and classroom displays to foster learning.
- Adapted communication style to effectively reach students of varied ages and learning abilities.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
- Addressed rowdy and uncooperative students by speaking firmly and informing head teacher of transgressions.
Education
Some College (No Degree) - Human Services
Upper Iowa University
Fayette, IASkills
- Personal care
- Care planning
- Health monitoring
- Crisis management
- Client advocacy
- Documentation
- Behavioral interventions
- Client engagement
- Safety standards
- Team collaboration
- Effective communication
- Issue resolution
- Positive reinforcement
- Behavioral support
- Emotional guidance
- Multitasking and organization
- Scheduling
- Goal setting
- Active listening
- Conflict resolution
- HIPAA compliance
- Behavior intervention
- Special education
Certification
- Certificate in Psychology-Upper Iowa University
- CPR and First Aid certification-American Heart Association
- Bartending License-Racine, WI
Timeline
Assistant Manager
American Legion Post 546
03.2024 - 08.2026
Personal Care worker
True Life Homes
09.2020 - 10.2025
Direct Support Professional
LCS
08.2007 - Current
Substitute Educational Assistant/Hall Monitor
Racine Unified School District
09.2001 - 06.2011
Some College (No Degree) - Human Services
Upper Iowa University