SHANNON MAYRONNE
Chicago Heights,IL
Summary
Strong administrative professional with many years experience. Organized and efficient administrative assistant with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Marine Services Corp
Dolton, IL
04.2022 - Current
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Conducted research online utilizing search engines such as Google or Yahoo!.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
- Answered questions from customers regarding products and services offered by the company.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
Assistant Manager
Jonathan Kane Salon & Spa
Homewood, IL
09.2013 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system, responded to inquiries and scheduled appointments using the program Phorest
- Maintained financial accuracy by collecting deposits, fees and payments
- Oversaw all front desk operations including opening and closing procedures, staff productivity and operational efficiency for twenty technician
- Resolved issues in a timely and professional manner with knowledgeable and friendly service
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Planned coverage needs and organized services to support incoming special events
- Report any incidents to the business manager and owner
- Communicating information to staff and supervisors in a professional manner
- Reviewing customer feedback and then suggesting ways to improve processes and service levels
- Assisting the Business Manager and Owner at operational level in the planning and execution of all work related duties
- Provided swift and stellar customer service
- Scheduling, checking inventory, stocking
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Ensuring overall guest satisfaction
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
Front Desk Supervisor
SPahhs Skincare and Bodyworx
Homewood, IL
05.2009 - 08.2013
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Answered multi-line phone system, responded to inquiries and scheduled appointments using the program Mikeal
- Maintained financial accuracy by collecting deposits, fees and payments
- Oversaw all front desk operations including opening and closing procedures, staff productivity and operational efficiency for fifteen technician
- Resolved issues in a timely and professional manner with knowledgeable and friendly service
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Handled monthly inventory of products
- Received, recorded and placed products orders for several different skin care lines
- Planned coverage needs and organized services to support incoming special events
Education
High School Diploma -
Marian Catholic High School
Chicago Heights, IL01.1992
Some college (No degree) - English
University of Illinois at Chicago
Chicago, ILSkills
- Bookkeeping
- Filing
- Invoice Processing
- Clerical Support
- Calendar Management
- Data Entry
- Scheduling
- Database Management
- Office Administration
- Spreadsheet Management
- Letter preparation
- Appointment Scheduling
- Event Coordination
- Professional and mature
- Client Relations
- Strong interpersonal skills
- Typing proficiency
- Business operations support
- Complex Problem-Solving
- Internet Research
- Relationship Building
- Critical Thinking
- Account balancing reconciliation
- Recordkeeping and bookkeeping
- Customer Service
- Operations Management
- Task Delegation
- Microsoft Office expertise
- Project Management
Timeline
Administrative Assistant
Marine Services Corp
04.2022 - Current
Assistant Manager
Jonathan Kane Salon & Spa
09.2013 - Current
Front Desk Supervisor
SPahhs Skincare and Bodyworx
05.2009 - 08.2013
High School Diploma -
Marian Catholic High School
Some college (No degree) - English
University of Illinois at Chicago
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