Shannon M. Bacon
Derby,NY
Summary
Dynamic Facilities Coordinator with a proven track record at American Contracting & Services, excelling in access control management and regulatory compliance. Skilled in cross-functional collaboration and community engagement, I effectively enhance security protocols while fostering a safe environment for all personnel. Committed to delivering exceptional service and achieving operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Facilities Coordinator
American Contracting & Services
Derby, NY
04.2024 - Current
- Access Control Management: - Oversee the entry fence gate, and manage access control for contractors, subcontractors, deliveries, visitors, and other personnel.
- Ensure compliance with security protocols, and maintain a log of all individuals entering and exiting the premises.
- Receive, track, record, and submit delivery tickets, ensuring accuracy and timely processing.
- Managed vendor relationships to facilitate timely service delivery and support.
Residential Advocate
Buffalo City Mission
Buffalo, New York
05.2022 - 01.2024
- Conduct intake interviews, perform eligibility screenings, and complete assessments to determine needs and program eligibility.
- Ensure the safety and security for residents facing homelessness by addressing immediate needs.
- Assist residents in achieving stability through counseling, motivational support, and direct help with applications for housing and benefits.
- Provide a clear and welcoming orientation to new clients, including information on shelter rules, policies, rights, and responsibilities.
- Intervene in and de-escalate crisis situations when they arise during the intake process.
Railroad Administrative Support
Norfolk Southern
Cheektowaga, NY
01.2022 - 05.2022
- Perform regular gate-in and gate-out reviews to ensure prompt receipt and delivery of containers in compliance with safety standards.
- Conduct full DOT or 15-point inspection of all inbound trucks which includes verifying driver's paperwork and identifying product damage or theft.
- Evaluate all incoming phone calls and emails on directing incoming trains to ensure strict compliance with safety protocols.
- Utilize Thoroughbred Yard Enterprise System (TYES) platform to track and monitor all shipments.
- Offered major contribution by cooperating with railyard and Train Consist to coordinate assistance required for incoming trains.
Education
Bachelor of Science - Community and Human Services
SUNY Empire State College
Cheektowaga, NY01.2022
Associate of Applied Science - Business Administration
SUNY Empire State College
Cheektowaga, NY01.2019
Skills
- Office operations management
- Material handling
- Cross-functional collaboration
- Training and team building
- Regulatory compliance
- Retail sales and payments
- Customer service excellence
- Community engagement strategies
- Risk mitigation
Certification
- Peer Recovery Advocate, Recovery Coach Academy, 05/01/22
- Mental Health first responder certification, AACC, 05/01/19
Timeline
Facilities Coordinator
American Contracting & Services
04.2024 - Current
Residential Advocate
Buffalo City Mission
05.2022 - 01.2024
Railroad Administrative Support
Norfolk Southern
01.2022 - 05.2022
Bachelor of Science - Community and Human Services
SUNY Empire State College
Associate of Applied Science - Business Administration
SUNY Empire State College