Shannon McAllister
Philadelphia,PA
Summary
Personable Administrator offers calendar and personnel management expertise coupled with outstanding communication and multitasking abilities. Proactive and independent professional commended for consistently resolving employee challenges with innovative solutions. Flexible and adaptable to changing priorities and is skilled in Microsoft 365, Excel, and most computer programs.
Overview
14
14
years of professional experience
Work History
Administrator
City of Philadelphia's Parking Authority
Philadelphia, PA
04.2021 - Current
- Maintained filing system for important documents such as contracts and invoices.
- Compiled data from multiple sources into comprehensive reports for management review.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Managed office supplies inventory and placed orders when necessary.
- Supported departmental activities by providing clerical assistance.
- Processed payroll information according to established guidelines.
- Assisted in the development of new administrative systems, procedures and policies.
- Coordinated meetings, conferences, travel arrangements.
- Prepared reports on various projects for management review.
- Developed spreadsheets to track project progress, budgets and other related data.
- Updated databases with new employee information, job changes and terminations.
- Prepared presentations using Microsoft Office Suite applications.
- Performed data entry tasks into computer databases from paper documents.
Customer Care Service Manager
Ramada Hotel and Accommodations
Philadelphia, PA
12.2016 - 06.2020
- Monitored service performance metrics to identify areas of improvement.
- Conducted performance reviews and provided constructive feedback to staff members.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Trained new employees on the use of customer relationship management software systems.
- Developed and maintained relationships with customers, vendors, and suppliers.
Customer Service Personnel
Motel 6
Philadelphia, PA
10.2010 - 11.2016
- Ensured compliance with all applicable laws, regulations, and policies related to customer service operations.
- Assisted customers in resolving account issues by providing accurate information in a timely manner.
- Maintained records of customer interactions, transactions, comments and complaints.
Education
High School Diploma -
Community College of Philadelphia
Philadelphia, PASkills
- Friendly, Positive Attitude
- Supervision and leadership
- Analytical and Critical Thinking
- Active Listening
- Problem-Solving
- Teamwork and Collaboration
- Excellent Communication
- Multitasking
Timeline
Administrator
City of Philadelphia's Parking Authority
04.2021 - Current
Customer Care Service Manager
Ramada Hotel and Accommodations
12.2016 - 06.2020
Customer Service Personnel
Motel 6
10.2010 - 11.2016
High School Diploma -
Community College of Philadelphia
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