Shannon McCain
Newark,TX
Summary
Hardworking employee, providing quality care and service. Attentive to detail and efficient. Adaptive, and eager to learn. Skilled in various tasks, taking each challenge as a new learning opportunity. Motivated to expand skills to enhance a strong based work environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Lead Front Desk Coordinator
Akumin Imaging
Grapevine , TX
07.2015 - Current
- Provided excellent customer service by greeting and welcoming patients upon arrival.
- Provided administrative support to other departments, such as scheduling appointments, preparing documents, and filing paperwork.
- Managed the front desk operations including answering phone calls and emails, responding to inquiries, and managing appointments.
- Assisted with special projects as assigned by supervisor or manager.
- Ensured compliance with company policies regarding safety protocols.
- Provided assistance to patients with insurance coverage questions.
- Processed patient referrals and insurance verifications.
Pharmacy Technician
Walgreens
Haltom City , TX
02.2016 - Current
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Assistant Manager
Babies "R" Us
Hurst , TX
05.2000 - 05.2014
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
Education
Medical Office Management
Concorde Career College
Grand Prairie, TX05-2015
Skills
- Appointment Scheduling
- Task Delegation
- Guest Relations
- Front Office Support
- Problem-solving skills
- Training and mentoring
- Customer Service
- Prescription Filling
- Medication Dispensing
- Processing payments
- Verifying orders
- Interpreting orders
Certification
- Pharmacy Technician License
References
References available upon request.
Timeline
Pharmacy Technician
Walgreens
02.2016 - Current
Lead Front Desk Coordinator
Akumin Imaging
07.2015 - Current
Assistant Manager
Babies "R" Us
05.2000 - 05.2014
Medical Office Management
Concorde Career College
- Pharmacy Technician License
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