Summary
Work History
Education
Skills
Qualifications Summary
Timeline
Generic

Shannon McClure

Urbana

Summary

With over 10 years of experience in customer service, I have honed communication skills and developed a knack for multitasking. Punctuality and reliability are qualities I pride myself on as they are essential in providing exceptional service. A goal-oriented mindset drives me to constantly seek new challenges and learn new systems with ease. As a self-starter, capable of working independently and efficiently, minimal supervision is required.

Work History

Customer Service

Representative
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Developed and implemented work procedures to aid in productivity achievement
  • Inventory tracking and fulfillment
  • Prepared and established shift schedules in accordance with budget and need
  • Accurate record keeping over range of functions
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Education

GED -

Ohio Central School System
Columbus, Ohio
01.1996

Customer Service Certificate -

Sinclair Community College
Dayton, Ohio
01.2023

Servsafe Certificate -

Sinclair Community College
Dayton, Ohio
01.2023

Hospitality Certificate -

Sinclair Community College
Dayton, Ohio
01.2023

Associates of Business Management - Operations

University of Phoenix
Phoenix, Arizona
01.2016

Skills

  • Customer service
  • Inventory management
  • Schedule planning
  • Conflict resolution
  • Organizational skills
  • Record keeping
  • Customer relationship management

Qualifications Summary

  • Dedicated with 10 plus years of experience in customer service with excellent communication skills, multi-tasking, punctual, and reliable.
  • Goal oriented, quick to learn new systems.
  • Self starter and can work with little to no supervision.
  • Problem-solver
  • Excellent organization skills
  • Can work in a team setting

Timeline

Customer Service Certificate -

Sinclair Community College

Servsafe Certificate -

Sinclair Community College

Hospitality Certificate -

Sinclair Community College

Associates of Business Management - Operations

University of Phoenix

Customer Service

Representative

GED -

Ohio Central School System
Shannon McClure