Shannon McCormack
Private Home
Leominster,MA
18
years of professional experience
Dedicated and detail-oriented professional with extensive experience in patient care and support. Skilled in educating patients on health management, implementing safety protocols, and fostering collaborative environments to improve patient outcomes.
Work History
Pca
2 Years 4 Months- Collaborated with healthcare teams to develop individualized care plans.
- Documented patient progress and care activities accurately in records.
- Educated patients on medication management and health maintenance strategies.
- Implemented infection control protocols to enhance patient safety measures.
Pca
10 Years 3 Months- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored patient vital signs and reported changes to healthcare providers.
- Maintained cleanliness and organization of patient environments for safety.
- Provided emotional support to patients and families during care processes.
Account Supervisor
2 Years 11 Months- Managed client accounts to ensure timely delivery of services and product offerings.
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Analyzed market trends to inform strategic decisions and account management practices.
- Prepared detailed reports outlining account performance and growth opportunities for clients.
- Implemented process improvements that enhanced efficiency in account handling and service delivery.
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
Customer Service Representative
1 Year 11 MonthsEducation
Associate of Science - Business Administration
Timeline
Pca
Private Home
02.2017 - 06.2019Read More
Pca
Private Home
08.2004 - 11.2014Read More
Account Supervisor
Arcade Nuts
10.2003 - 09.2006Read More
Customer Service Representative
Fratecelli Oil
05.2001 - 04.2003Read More
Quinsigamond Community College
Associate of Science from Business Administration
Read More