Shannon McCoy
Nevada City,CA
Summary
Dynamic professional with a proven track record at UC Davis Outdoor Adventures, excelling in swiftwater rescue and fostering teamwork. Demonstrated ability to enhance customer satisfaction and safety through expert navigation and effective communication. Skilled in emergency preparedness and problem-solving, ensuring operational excellence and reliability in high-stakes environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
White Water Raft Guide
UC Davis Outdoor Adventures
03.2023 - Current
- Navigated multiple rivers safely and effectively with customer safety and satisfaction in mind.
- Increased repeat customers through exceptional customer service, clear communication, and expert navigation skills.
- Managed inventory of all necessary equipment, ensuring proper maintenance and storage throughout the season.
- Proactively addressed any situations including injuries, on river situations and customer dissatisfaction with the aim of prevention and then mitigation and finding the best solution.
Water Coordinator
UC Davis Outdoor Adventures
05.2023 - 04.2024
- Primarily served at the head of communication between our raft guide staff and program director allowing the smooth transition of information vital to our trips.
- Regularly worked in the field alongside our raft guides as well as Trip Leading to support our staff in upholding safety, satisfaction of clients and communication.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
City Lake Pool Manager
City of Mesquite
05.2022 - 09.2022
- Ensured compliance with health regulations through regular water testing and documentation procedures.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Increased customer satisfaction with timely resolution of issues and proactive communication.
Lifeguard
City Of Mesquite
04.2018 - 09.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Education
Bachelor of Science - Environmental Science And Management
University of California, Davis
Davis06.2025
High School Diploma -
Sunnyvale High School
Sunnyvale06.2021
Skills
- Swiftwater Rescue
- Emergency Preparedness
- Outdoor Survival
- Instructional Abilities
- Problem-Solving
- Teamwork and Collaboration
- Reliability
- Adaptability and Flexibility
- Professionalism
Certification
Adult CPR/AED - 10/01/2022 - 2yrs
Wilderness and Remote First Aid - 10/02/2022 - 2yrs
Swift Water Rescue - March 2023 - 2yrs
Raft Guide School - March 2023
Timeline
Water Coordinator
UC Davis Outdoor Adventures
05.2023 - 04.2024
White Water Raft Guide
UC Davis Outdoor Adventures
03.2023 - Current
City Lake Pool Manager
City of Mesquite
05.2022 - 09.2022
Lifeguard
City Of Mesquite
04.2018 - 09.2021
Bachelor of Science - Environmental Science And Management
University of California, Davis
High School Diploma -
Sunnyvale High School
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