Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Shannon McEwen, SHRM-CP

Shannon McEwen, SHRM-CP

MURFREESBORO,Tennessee

Summary

Dynamic and results-driven Human Resources and Sales professional with 15+ years of experience in people operations, employee relations, consultative selling, and client engagement. Adept at navigating high-impact conversations, transforming challenges into growth opportunities, and aligning HR or sales strategy with organizational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Sales Account Executive

Stay At Home Bookkeeper
02.2025 - 05.2025
  • Negotiated pricing, contracts, and terms with key clients to secure new business deals.
  • Optimized CRM data utilization by keeping accurate records of all client interactions.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Human Resources Generalist

Trinidad Benham Corporation
03.2014 - 08.2024
  • Oversee all HR functions for three facilities, supporting approximately 200 employees across
    recruitment, onboarding, performance management, benefits administration, payroll, and employee relations.
  • Act as a trusted advisor to management, providing guidance on performance reviews, disciplinary actions, and leadership development.
  • Champion a positive, team-oriented workplace culture that encourages open communication and employee ownership.
  • Manage FMLA, ADA, workers’ compensation, and diversity, equity, and inclusion (DE&I) processes.
  • Organize employee training programs, including SQF and GMP compliance sessions.
  • Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
  • Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
  • Conducted thorough investigations into workplace complaints, maintaining confidentiality and professionalism throughout the process.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.

Client Relations Coordinator

Bridgestone Industrial Products
09.2009 - 04.2011
  • Managed client projects from start to finish, acting as the primary point of contact between customers, internal teams, and international partners to ensure successful outcomes.
  • Coordinated with global stakeholders in Asia and other international locations, demonstrating cross-cultural communication skills and the ability to manage high-value interactions with professionalism.
  • Leveraged creative problem-solving and strategic planning to optimize workflows, reduce costs, and improve customer satisfaction.

Account Manager

Music City Optical Media
04.2006 - 02.2008
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Education

Integrated Studies - Psychology & Leadership

Middle Tennessee State University
Murfreesboro, TN
05-2023

Skills

  • Conflict Resolution
  • Leadership Development & Coaching
  • Multi-Site Operations
  • Employee & Client Relations
  • Performance Management
  • Objection handling
  • Business development
  • Excellent communication
  • Analytical thinking
  • Continuous improvement
  • Problem-solving aptitude
  • Negotiation tactics
  • Contract negotiation
  • Adaptability and flexibility

Certification

  • SHRM-CP - 1/2021
  • Sales Training, Closing Babes - 8/2024-1/2025
  • Coaching Certification, The Little Volcano - 8/2024-present

Work Type

Full TimeContract Work

Work Location

RemoteHybrid

Timeline

Sales Account Executive

Stay At Home Bookkeeper
02.2025 - 05.2025

Human Resources Generalist

Trinidad Benham Corporation
03.2014 - 08.2024

Client Relations Coordinator

Bridgestone Industrial Products
09.2009 - 04.2011

Account Manager

Music City Optical Media
04.2006 - 02.2008

Integrated Studies - Psychology & Leadership

Middle Tennessee State University

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