Shannon McFadden
Omaha,Nebraska
Summary
Currently student enrolled in Creighton University College of Arts and Sciences. Political science and French double major with minor in theology. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Intern
NAR Solutions
01.2023 - 12.2023
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Maintained database systems to track and analyze operational data.
Teacher
Primrose Schools
05.2021 - 08.2021
- Attend to the childrens' basics needs, including feeding and bathroom accompanying
- Cultivate a nurturing environment conducive to developing healthy values and character traits
- Adapt lesson plans and techniques to the needs of my [how many] children
- Maintain cleanliness and organization of classroom
- Develop creative activities for student participation and learning
Waitress, Hostess, Coffee Bar, and Cashier
Le Peep
07.2020 - 12.2020
- Prepare espresso shots and specialty espresso drinks
- Provide excellent service and recommendations to guests
- Deliver exceptional customer service through extensive menu knowledge
- Follow proper sanitation methods to clean and disinfect kitchen workstations
- Train new servers on expectations and procedures
- Respond quickly to customer inquiries
- Escort customers to their tables, bringing menus, silverware and water
- Prepare individually-wrapped utensil sets for the following day
- Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests
- Clean iced tea and coffee brewing/dispensing machines on a weekly basis
- Receive orders, process payment, and respond to customer concerns
- Tactfully addressed customer complaints about wait times, reservations and poor service
- Anticipate and address customer needs
- Multi-task in a fast-paced environment, checking on tables regularly to address any customer needs
- Manage opening and closing duties
Babysitter
Nebraska
01.2016 - 06.2020
- Attend to the childrens' basics needs, including feeding and bathroom accompanying
Hostess
Ollie and Hobbes Craft Kitchen
07.2019 - 12.2019
- Develop relationships with regular customers to promote top customer service standards
- Carefully managed reservation schedule and balanced seating capacity with available staff to ensure optimal customer experience
- Escort customers to their tables, bringing menus, silverware and water
- Answer phone and enter dinner reservations into system, answer questions about hours or menu and book private room for special events
- Calculate estimated wait times based on length of wait list, available tables and workload of staff and communicate clearly to customers
- Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests
- Tactfully addressed customer complaints about wait times, reservations and poor service
Campaign Intern
Dob Bacon Campaign
05.2019 - 08.2019
- Traveled with campaign team to help organize support at different locations.
- Prepared materials and signage for distribution to local area.
- Educated new volunteers and students about campaign platforms.
- Engaged with supporters, potential supporters and opponents via online platforms.
- Installed signs at residential and personal properties based on owner agreements.
- Drummed up support for political candidates by canvassing door-to-door.
Education
Political Science And French & Francophone Studies
Creighton University
Omaha, Nebraska05.2025
High School Diploma -
Duchesne Academy of The Sacred Heart
Omaha, Nebraska05.2021
Mary Our Queen Catholic Elementary School
Omaha05.2017
Skills
- Customer service
- Organizational skills
- Child care
- CPR
- BLS Certification
- Project Support
- Presentations
- Spreadsheet Tracking
- Recordkeeping
- Mail Distribution
- Microsoft Office
Languages
French
Professional Working
English
Native or Bilingual
Hobbies
- Long Distance Running
- Horse Back Riding
- Scuba Diving
- Calligraphy
Timeline
Intern
NAR Solutions
01.2023 - 12.2023
Teacher
Primrose Schools
05.2021 - 08.2021
Waitress, Hostess, Coffee Bar, and Cashier
Le Peep
07.2020 - 12.2020
Hostess
Ollie and Hobbes Craft Kitchen
07.2019 - 12.2019
Campaign Intern
Dob Bacon Campaign
05.2019 - 08.2019
Babysitter
Nebraska
01.2016 - 06.2020
Political Science And French & Francophone Studies
Creighton University
High School Diploma -
Duchesne Academy of The Sacred Heart
Mary Our Queen Catholic Elementary School
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