Shannon McGee
Colorado Springs,CO
Summary
Organized and client-focused professional with over 20 years of experience in administration, education, and customer service. Expertise in managing daily operations while ensuring compliance with organizational policies, fostering a culture of efficiency and accountability. Proven ability to document processes, train staff, and cultivate strong relationships with diverse stakeholders. Recognized for exceptional communication skills, commitment to process improvement, and maintaining confidentiality in sensitive environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Symmetry Financial Group
01.2023 - Current
- Maintained accurate documentation, compliance, and records while supporting clients across 12 states.
- Explained complex policies with clarity, ensuring client understanding and satisfaction.
- Balanced multiple high-priority cases in fast-paced environments, meeting deadlines consistently.
- Built trust with clients through empathetic communication and reliable follow-up.
- Remote
Educational Sales & Account Manager
DrumFIT USA
06.2022 - 12.2023
- Delivered onboarding, training, and professional development for educators and administrators.
- Supervised program implementation across multiple schools, ensuring adherence to guidelines.
- Managed CRM systems, tracked progress, and generated reports for leadership.
- Strengthened long-term partnerships with clients through responsive support and clear communication.
Teacher (Physical Education & General Education)
Northeast ISD
08.2003 - 06.2022
- Designed and implemented structured lesson plans while maintaining detailed documentation of student progress.
- Trained and mentored new staff, fostering collaboration and adherence to district policies.
- Coordinated with administrators, parents, and support staff to meet student needs.
- Recognized with the Superintendent’s Award for leadership, teamwork, and excellence.
Education
M.A. - Elementary Education
Western New Mexico University
B.S. - Business Administration
University of Louisville
Skills
- Staff training
- Administrative process optimization
- Performance evaluation and coaching
- Documentation management
- Proficient in Microsoft Office Suite
- Customer relationship management
- Conflict resolution
- Customer service expertise
Certification
- Licensed Life & Health Insurance Agent (12 States)
- Texas Educator Certificates: PE (PK-12); Elementary (1-8); ELAR (4-8); ELAR/Social Studies (4-8)
- Texas Real Estate License (expired 2024)
Timeline
Life Insurance Agent
Symmetry Financial Group
01.2023 - Current
Educational Sales & Account Manager
DrumFIT USA
06.2022 - 12.2023
Teacher (Physical Education & General Education)
Northeast ISD
08.2003 - 06.2022
B.S. - Business Administration
University of Louisville
M.A. - Elementary Education
Western New Mexico University
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