Shannon McGinnis
Syracuse,NY
Summary
Reliable and upbeat Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
Work History
Sales Associate
Cliff's Local Market
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
Team Leader
Burger King
01.2024 - 10.2024
- Interacted with several customers per day regarding inquiries and complaints, resulting in 90% positive customer feedback.
- Successfully met or exceeded revenue targets through strategic pricing adjustments, special promotions, and upselling techniques.
- Mentored junior team members in their career development paths within the foodservice industry, resulting in several promotions over time.
- Evaluated restaurant procedures and policies to achieve efficient and effective operations.
- Identified and implemented enhancements to customer service and communication to improve efficiency and customer satisfaction.
- Enhanced team productivity by providing ongoing training, coaching, and support to staff members.
- Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
- Created positive dining experiences for customers by fostering a welcoming atmosphere that encouraged repeat visits.
- Improved customer satisfaction by efficiently managing food service operations and addressing guest concerns promptly.
- Reduced wait times for guests with efficient food preparation methods and effective front-of-house communication strategies.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Education
High School Diploma -
Horseheads Senior High School
Horseheads, NY06-2005
Skills
- Customer service
- Time management
- Proficient computer skills
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Goal oriented
- Outgoing personality
- Verbal/written communication
- Accuracy and attention to detail
- Highly motivated self-starter
Timeline
Sales Associate
Cliff's Local Market
10.2024 - Current
Team Leader
Burger King
01.2024 - 10.2024
High School Diploma -
Horseheads Senior High School
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