Shannon M. Chan
Trophy Club,USA
Summary
Experienced healthcare professional with proven leadership and organizational skills, ready to transition into a new field. Adept at managing teams and optimizing operational processes to uphold superior patient care standards. Seeking to leverage these valuable skills to make a meaningful impact in a different industry.
Overview
14
14
years of professional experience
Work History
Health Center Manager
Premise Health Care @ Citibank
11.2022 - Current
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Promoted a culture of continuous learning among staff members through ongoing training opportunities and professional development resources.
- Facilitated collaborative partnerships with external organizations such as schools, businesses, religious institutions to promote wellness initiatives throughout the community we serve.
- Site lead for primary care transition and EPIC implementation.
- Managed financial aspects of the health center, ensuring budget adherence and cost-effective service delivery.
- Developed strong relationships with local healthcare providers, fostering collaboration and referrals for specialized services.
- Enhanced patient experience by implementing EPIC medical record system, simplifying access to information and communication between staff members.
- Maintained open lines communication with staff, addressing any concerns or issues effectively and fostering positive work environment.
- Oversaw regulatory compliance efforts, maintaining up-to-date knowledge of industry standards and facilitating necessary audits or inspections.
- Expanded range of services offered at the health center by identifying needs within the site.
- Evaluated performance metrics regularly to identify areas of improvement in both clinical care provision as well as administrative processes within the health center.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and monitored inventory levels.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Monitored patient feedback closely, addressing concerns promptly to ensure high levels of customer satisfaction and trust in our services.
- Increased community outreach with targeted events and educational programs, promoting health awareness and preventative care.
- Reduced staff turnover rate through effective hiring practices, employee development programs, and a supportive work environment.
- Streamlined health center operations for enhanced efficiency, optimizing staff schedules and resource allocation.
COVID Testing Nurse
Millenia Medical Staffing @ Bell Helicopter
01.2022 - 02.2022
- Company Overview: Bell Helicopter
- Performed COVID rapid & PCR testing for staff.
- Assisted with COVID contact tracing for staff.
- Educated staff on COVID quarantine Protocols and ensures compliance with CDC guideline.
- Maintained accurate patient records for effective treatment management.
- Improved patient satisfaction by addressing concerns and facilitating communication with medical staff.
- Coordinated with healthcare teams to optimize patient treatment plans.
- Educated patients and families on health management to improve at-home care practices.
- Assisted doctors and medical staff with procedures to ensure patient safety.
RN Case Manager
Angels of Care Pediatric Home Health
06.2021 - 01.2022
- Company Overview: Dallas
- Performs COVID contact tracing for nursing staff and families.
- Educates staff and patients regarding COVID quarantine protocols and ensures that they are in compliance with CDC guidelines.
- Perform education, and ongoing evaluation of clients who are receiving services under a medically approved plan of care.
- Complete assessments in a timely manner and in accordance with company policy and the Texas State Board of Nursing.
- Document all findings, plans, interventions, and client progress in the clinic record.
- Communicate plans and changes to the physician and other facility staff through the care plan, written progress notes and participation in the care conference
- Demonstrates teamwork and effective communications to accomplish client, team and facility goals.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
- Implemented evidence-based practices to improve overall clinical performance and patient outcomes.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
- Mentored new nursing staff, facilitating a faster learning curve and increased overall team efficiency.
- Developed strong relationships with patients and their families, providing support and education on health management.
- Reduced hospital readmission rates with proactive follow-up care and patient education on self-management techniques.
- Monitored patient progress closely, adjusting care plans as necessary to meet evolving health requirements.
- Led workshops for nursing staff on best practices in case management, elevating overall care quality.
- Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
- Ensured compliance with healthcare regulations and standards, conducting regular reviews of patient care activities.
- Boosted patient adherence to treatment plans through regular check-ins and motivational interviewing techniques.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Staff Registered Nurse Trauma, Orthopedics, Medical-Surgical, Transplant
St. Joseph’s Hospital & Barrows Neurological Institute
06.2011 - 02.2017
- Selected to launch the kidney and liver transplant programs at St. Joseph’s.
- Cared for the first kidney and liver transplant recipients on the med-surg floor.
- Lead the wound care team for my nursing unit.
- Collaboration helped to reduce hospital acquired pressure ulcers and achieve the hospitals benchmark goal of less than 3%.
- Med-surg rotations consisted of tending to numerous GI post op patients with a variety of surgeries ranging from whipple procedures, bariatric surgeries, and colostomies.
- Trained and mentored new graduate nurses and nursing students.
- Skilled with the insertion and use of naso-gastric tubes and gastric tubes.
- Received three desert diamond awards for outstanding patient care and customer service.
- Provided high-quality patient care and support to 4-5 individual patients on a 32 bed ward at a level 1 trauma center.
- Nursed numerous patients that have survived events such as: car accidents, orthopedic traumas, stabbings, gunshot wounds, drug overdose, and falls,
- Provided care for tracheostomy patients and taught a tracheostomy refresher course for my unit.
- Responsible for pre-surgery prep and overseeing post-procedure recovery from various orthopedic injuries including amputations and provided post op teaching to patients.
- Cross-trained and floated to the oncology and neurology departments.
- Proficient in assessing and documenting wounds, wound vacuum removals, leech therapy, complex dressing changes, and colostomy care/patient teaching.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
- Educated family members and caregivers on patient care instructions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
Education
Master of Science - Nursing Practice
Grand Canyon University
Phoenix, AZ04-2017
Associate of Science - Nursing
Arizona College
Glendale, AZ12-2010
Bachelor of Arts - History
University of California, Santa Barbara
Santa Barbara, CA06-2001
Skills
- Quality improvement
- Patient relations
- Healthcare administration
- Health information systems
- Clinical operations
- Documentation and reporting
- HIPAA and OSHA Compliance
- Laboratory procedures and CLIA compliance
- Teamwork and collaboration
- Strong clinical judgment
- Intravenous therapy & Phlebotomy
Timeline
Health Center Manager
Premise Health Care @ Citibank
11.2022 - Current
COVID Testing Nurse
Millenia Medical Staffing @ Bell Helicopter
01.2022 - 02.2022
RN Case Manager
Angels of Care Pediatric Home Health
06.2021 - 01.2022
Staff Registered Nurse Trauma, Orthopedics, Medical-Surgical, Transplant
St. Joseph’s Hospital & Barrows Neurological Institute
06.2011 - 02.2017
Master of Science - Nursing Practice
Grand Canyon University
Associate of Science - Nursing
Arizona College
Bachelor of Arts - History
University of California, Santa Barbara
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