Shannon McInerney
Temecula,CA
Summary
Communications and operations professional with experience planning and executing large-scale public outreach programs. Skilled in writing, editing, and distributing informational materials, coordinating cross-functional teams, and managing stakeholder communications. Experienced in monitoring program performance, maintaining confidential information, and ensuring compliance while delivering accurate and timely public-facing campaigns.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Partnerships & Operations Lead
American Aires Inc.
07.2023 - Current
- Managed communications and program operations for 1,800+ participants, developing written and digital materials, including email campaigns, SMS alerts, and educational resources to ensure clear public messaging.
- Developed multi-platform content strategies that increased participant engagement by over 30% and improved clarity and accessibility of program information.
- Served as primary liaison for external partners and stakeholders, managing all incoming and outgoing communications to maintain accurate, timely, and professional information sharing.
- Coordinated cross-functional teams to execute high-visibility campaigns on schedule and in alignment with organizational policies, ensuring messaging accuracy and regulatory compliance.
- Implemented systems to track program metrics, monitor outcomes, and standardize workflows, improving accountability, reporting, and communication consistency.
- Streamlined participant onboarding/offboarding and documentation processes, ensuring all materials were clear, accessible, and in compliance with program guidelines.
Care Navigator
Providence St. Joseph's Hospital
05.2022 - 12.2022
- Delivered Medicare-required documentation to inpatients and coordinated post-discharge follow-up care with primary care providers and specialists.
- Documented delivery, patient acknowledgment, and signatures in compliance with regulatory and documentation standards.
- Provided durable medical equipment and essential supplies to support patient recovery and address immediate needs, including for unhoused patients.
Main Floor Associate
HomeGoods
10.2020 - 08.2021
- Provided friendly, attentive customer service by greeting and assisting shoppers, supporting point-of-sale transactions, and ensuring a safe environment through adherence to health and safety protocols.
- Managed layaway and inventory processes, ensuring merchandise was accurately labeled, organized, and documented for efficient retrieval and tracking.
Hostess & Food Runner/Expediter
On The Rocks Bar & Grill
04.2016 - 07.2017
- Managed reservations, seating, and guest communication while coordinating table assignments and ensuring smooth front-of-house operations.
- Expedited food service by collaborating with kitchen staff to confirm meals were properly prepared, plated, and delivered accurately and promptly to tables.
Education
Bachelor of Arts - Communication Studies
Chapman University
Orange, CA05-2023
Associate of Arts - Communication
Orange Coast College
Costa Mesa, CA05-2021
California State Board License - Cosmetology
Golden West College
Huntington Beach, CA07-2018
Skills
- Project coordination expertise
- Clear written communication
- Strong organizational skills
- Collaborative teamwork skills
- Proficient time management
- Flexible problem-solving
- Operational effectiveness
- Relationship management
- KPI monitoring and reporting
- Copywriting
Certification
- Licensed California Board-Certified Cosmetologist
Timeline
Partnerships & Operations Lead
American Aires Inc.
07.2023 - Current
Care Navigator
Providence St. Joseph's Hospital
05.2022 - 12.2022
Main Floor Associate
HomeGoods
10.2020 - 08.2021
Hostess & Food Runner/Expediter
On The Rocks Bar & Grill
04.2016 - 07.2017
Bachelor of Arts - Communication Studies
Chapman University
Associate of Arts - Communication
Orange Coast College
California State Board License - Cosmetology
Golden West College
Technical Skills
- Microsoft 365: Word, Excel, PowerPoint, Outlook, Teams – document creation, data tracking, and internal communications
- Canva: Design and creation of social content, presentations, and public-facing materials
- Klaviyo: Email and SMS campaign creation, audience segmentation, and outreach analytics
- Other Tools: Basic CRM systems, digital scheduling platforms, and content management tools