Shannon McIntire
Columbia,SC
Summary
Results-driven WFM Realtime Analyst with a proven track record in leveraging Lean Six Sigma methodologies to boost operational efficiency. Demonstrates expertise in KPI analysis, driving process improvements that lead to significant productivity gains. Proficient in data interpretation, statistical analysis, and predictive modeling, enhancing problem-solving capabilities. Recognized for effective communication and teamwork skills, facilitating innovative solutions in fast-paced environments.
Overview
1
1
Certification
Work History
WFM Realtime Analyst
Teleperformance/Bank of America
Columbia, SC
- Monitor and manage intraday staffing levels to ensure service level adherence and optimal agent productivity
- Analyze real-time data to identify trends, recommend adjustments, and respond to operational challenges
- Collaborate with operations and scheduling teams to address workforce requirements
- Generate and communicate performance reports, ensuring alignment with key performance indicators (KPIs)
OJT Coach
Teleperformance/Bank of America CVL
Columbia, SC
- Assisted in training new hires for the Bank of America auto loan customer service department
- Provided hands-on coaching to agents, emphasizing flexibility, active listening, and customer engagement
- Delivered superior phone-based customer support and contributed to training curriculum enhancements
Fulfillment Manager
Harvest Hope Food Bank
Columbia, SC
- Oversaw product movement, including inventory management, distribution, and quality control
- Directed cross-functional collaboration with inventory and purchasing teams to maintain optimal stock levels
- Trained and onboarded new hires, conducting performance evaluations to ensure a seamless integration
- Conducted inventory audits and resolved operational inefficiencies to ensure compliance with food safety standards
Inventory Control Specialist/Manager
Spirit Logistics Network (3PL at Lowe’s)
Columbia, SC
- Managed daily inventory operations, including cycle counts, auditing, and process improvement initiatives
- Led process improvement initiatives leveraging Lean Six Sigma methodologies and facilitated Kaizen events to drive operational efficiency
- Oversaw inventory reconciliation and maintained accurate WMS data to meet organizational standards
- Coordinated shipping, equipment returns, and claim processing for accounting and operational departments
- Supervised team performance in absence of Shift Supervisors
Safety Coordinator
Tempur Sealy Inc.
Lacey, WA
- Led training and certification for machinery and safety protocols, including CPR and First Aid
- Conducted plant-wide safety audits and investigated incidents to implement corrective actions
- Facilitated Kaizen events to enhance workplace safety and streamline processes
- Maintained detailed safety records and provided coaching on safety compliance to employees at all levels
Picker/Packer
Providence Health and Services DOC
Lacey, WA
- Ensured accurate selection and packaging of medical equipment for local hospitals
- Operated RF scanners for efficient inventory management and error minimization
- Oversaw shipping operations and maintained quality control for outgoing orders
Education
Diploma - Medical Billing and Coding
Ultimate Medical Academy
09-2024
High School Diploma -
New Market Vocation Skills Center
Skills
- Problem-solving
- Critical thinking
- Attention to detail
- Independent work with minimal supervision
- Organization
- Lean Six Sigma
- Experience facilitating Kaizen events
- KPI analysis
Certification
OSHA 10
Proficiencies
- Greenway
- MS Word
- MS PowerPoint
- Synergy Web
- NetSuite by Oracle
- Waerlinx
- Nexidia
- NICE
- IEX Nice
- WMS
- Linx
Key Qualifications
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Payment Posting
- Government Payers (Medicare & Medicaid)
- Third-Party Payers
- EHR/EMR
- Managed Care (HMO, PPO, POS)
- Workers’ Compensation
- Insurance Verification
- Claim Processing
- CMS 1500 & CMS 1450 (UB-04)
- Front Office Operations
- Scheduling
- HIPAA Compliance
- Medical Coding (ICD-10-CM, HCPCS, CPT)
Timeline
WFM Realtime Analyst
Teleperformance/Bank of America
OJT Coach
Teleperformance/Bank of America CVL
Fulfillment Manager
Harvest Hope Food Bank
Inventory Control Specialist/Manager
Spirit Logistics Network (3PL at Lowe’s)
Safety Coordinator
Tempur Sealy Inc.
Picker/Packer
Providence Health and Services DOC
Diploma - Medical Billing and Coding
Ultimate Medical Academy
High School Diploma -
New Market Vocation Skills Center
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