Shannon McKay
Overland Park,KS
Summary
Organized Operations Lead with experience guiding crucial systems and workforce effectiveness measures. Detailed approach to planning and maintaining operations, recommending change and overseeing day-to-day employee coordination and communication. Resourceful knowledge of intricate company mandates to maintain work environment safety and efficiency. Choreographs all aspects of operations planning, launch assessment and management for optimal cost balance and CRM.
Overview
6
6
years of professional experience
Work History
Operations Lead
L.L. Bean
11.2022 - Current
- Managed and allocated staff and material resources to meet processing goals.
- Oversaw problem resolution to address barriers to operational efficiency.
- Planned operations and activities, and led projects.
- Motivated and trained employees to maximize team productivity.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Managed internal operational standards and productivity targets.
- Managed incoming and outgoing product in a timely manner
- Analyzed department metrics and performance and reported findings to management as well as in kept documents.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Assisted sales associates in customer service issues to ensure the customer returned.
- Acted as a sales associate to help customers when needed
Sales Associate
L.L. Bean
08.2019 - 11.2022
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Consistently maintained a clean salesfloor to promote a better shopping experience
Lead
Old Navy
04.2018 - 05.2020
- Regularly trained new sales associate hires in all store processes
- Organized and rearranged product on the salesfloor to highlight best selling merchandise
- Communicated with coworkers regarding tactics for more mastercard applications
- Learned new store processes and trained new and existing associates according to them
- Maintained cleanliness throughout the store to ensure the best shopping experience
Education
High School Diploma -
Blue Valley North High School
Overland Park, KS05.2020
Skills
- Acknowledgment of Customer Needs
- Customer Relationship Management
- Continuous Improvement
- Customer Service
- Microsoft Office Suite
- Team Leadership
- Team Training
- Quantitative Skills
- Quality Assurance
- Order Fulfillment
- Facility Management
Timeline
Operations Lead
L.L. Bean
11.2022 - Current
Sales Associate
L.L. Bean
08.2019 - 11.2022
Lead
Old Navy
04.2018 - 05.2020
High School Diploma -
Blue Valley North High School
Similar Profiles
Maya Muenala ReedMaya Muenala Reed
Sales Associate at L.L. BeanSales Associate at L.L. Bean
Tara CarterTara Carter
Store Manager at L.L. BeanStore Manager at L.L. Bean
Timothy SchultzTimothy Schultz
Sales Associate/Training Manager at L.L. BeanSales Associate/Training Manager at L.L. Bean
Sophia WalcottSophia Walcott
Cashier at HyVee FoodsCashier at HyVee Foods
Lisa PorterfieldLisa Porterfield
Executive Assistant at Optum, UnitedHealth GroupExecutive Assistant at Optum, UnitedHealth Group