Shannon Mckown
Kansas City,MO
Summary
Highly dependable and reliable office administrator. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Client Care Support
Thoughtful Care
05.2018 - Current
- Streamlined processes for increased efficiency, while managing client accounts and maintaining accurate records.
- Assisted team members in resolving complex client issues, promoting a collaborative work environment.
- Educated clients on available resources and services while guiding them through their options.
- Monitored customer accounts to identify and rectify billing issues.
- Prepared itemized invoices and recorded amounts due for items purchased or services rendered.
Dental Front Office Coordinator
James Anderson
01.2008 - 01.2016
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmation processes.
- Increased overall office efficiency with diligent management of daily tasks, including answering phones, filing paperwork, and inventory management.
- Provided exceptional customer service to both new and existing patients, addressing inquiries in a prompt and professional manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
Education
Bachelor of Arts - Marketing
Park University
Kansas City, MO12.1996
Skills
- Administrative office work
- Invoice Processing-Quickbooks
- Excel spreadsheets
- Data Entry
- Scheduling
- Call Routing
- New Employee Hires
Timeline
Client Care Support
Thoughtful Care
05.2018 - Current
Dental Front Office Coordinator
James Anderson
01.2008 - 01.2016
Bachelor of Arts - Marketing
Park University
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