Shannon McMillan
Memphis,TN
Summary
Exemplary Team Leader and Sales Manager with 10 years of team building experience in corporate environments. Assessed strengths and weaknesses and actively mentored team members to reach goals. Assigned tasks according to members' strengths, often pairing complementary members together, achieving stronger teams by project end.
Overview
6
6
years of professional experience
Work History
Team Lead/ Ads Specialist
X (formerly Twitter)/ Jumpcrew
11.2023 - Current
- Effectively managed and oversaw multiple accounts while consistently meeting and exceeding quotas while also managing a team to help all achieve goals
- Assessed customer needs, promoted solutions and increased customer retention
- Analyzed various reports and generated solutions to dramatically improve customer retention and satisfaction
- Acted as customers' main point of contact, provided impeccable customer support and solved issues
- Reduced failure rate and increased product success by training customers
- Identified and routed issues to appropriate resolution teams to reduce customer loss
- Collected product feedback from customers and shared with relevant teams to drive product changes
- Prepared and organized meetings, webinars and training to improve employee success using Google suite, hubspot, Jira, tableau, outreach & several others
- Forecasted expected demands and created plans to accomplish objectives within set budgets.
Project Manager
Svelte
05.2023 - 10.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Team Lead
Jumpcrew/Jumpstart
11.2022 - 05.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
Sales Manager
4top
06.2021 - 10.2022
- Effectively managed and oversaw the sales for 3 separate locations within our hospitality groups leading directly to higher profits through room and catering sales
- Identified and communicated local insight and competitive activity to influence marketing plans and tactics
- Assisted in implementing special promotions relating to direct sales segments
- Promoted high quality company image by demonstrating professionalism to both clients and colleagues
- Created networking opportunities through active participation in community and professional associations, activities and events
- Contacted customers to build trust and leverage consultative sales techniques
- Maintained optimal staffing levels, working with leadership to perform gap analysis.
Service Manager
Lifestyle Communities
11.2019 - 06.2021
Manager
Morse's Cribstone Grill
04.2018 - 10.2019
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction
- Established service department work schedules and delegated assignment for coverage needs
- Conducted performance assessments, set service team goals and motivated improvements
- Supervised completion of repair orders in tracking system and full documentation of service actions.
Education
Bachelor's of Arts - English -
Crichton College
05.2013
High School Diploma -
Bartlett High School
05.2008
Skills
- Supervised team cash handling and enforced procedures
- Supervised teams of 10-50 employees to maintain optimal performance and consistent operations
- Assisted team members on appropriate application of policies and procedures
- Communicated with team members on job functions, responsibilities, and financial goals
- Coached team to develop skills and overcome weaknesses to reach goals
- Conferred with management and supervisors to coordinate operations between departments
- Led and coached team to provide consistent, fast service
- Prioritized workflow and resolved daily operational challenges to support goal achievement
- Provided daily direction to team members to achieve departmental goals
- Led team meetings and brainstorming sessions to evaluate goal progress and support project deadlines
- Utilized computer equipment and programs to provide efficient communication and workflow
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Timeline
Team Lead/ Ads Specialist
X (formerly Twitter)/ Jumpcrew
11.2023 - Current
Project Manager
Svelte
05.2023 - 10.2023
Team Lead
Jumpcrew/Jumpstart
11.2022 - 05.2023
Sales Manager
4top
06.2021 - 10.2022
Service Manager
Lifestyle Communities
11.2019 - 06.2021
Manager
Morse's Cribstone Grill
04.2018 - 10.2019
Bachelor's of Arts - English -
Crichton College
High School Diploma -
Bartlett High School
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