Shannon McMillan
Eastanollee,GA
Summary
Accomplished Office Manager with a proven track record at North Georgia Ironworks, enhancing operational efficiency and customer satisfaction. Skilled in Office Management and Conflict Management, Excel in streamlining administrative processes and effectively resolving customer issues, contributing to a significant improvement in workplace productivity and client relations. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Office Manager
North Georgia Ironworks
08.2022 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Ordered supplies
- Maintained filing system
- Answered phones
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
Paraprofessional/Special Education Paraprofessional
Gwinnett County Public Schools Foundation
09.2019 - 08.2022
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Administered tests and assessments to evaluate student progress and performance.
- Took part in professional development workshops to boost skills.
- Collaborated with instructors to develop engaging lesson plans.
- Graded and provided feedback on assignments.
- Enforced rules and instructions to maintain discipline.
- Helped teachers manage bus loading and unloading.
- Prepared reports and maintained administrative records.
- Developed and implemented strategies to improve student engagement.
- Assisted with school field trips and special events by collecting permission slips and payments.
- Alerted instructor to student behavior or issues requiring intervention.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Supported teacher in development of individual learning strategies.
- Oversaw class of students in absence of instructor.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Worked with students to promote learning and pro-social development.
- Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Supported faculty in implementing behavioral intervention plans to address challenging student behaviors.
- Created positive and inclusive classroom environment by helping students develop social skills and relationships.
- Instructed student activities to implement goals for remediation of deficiencies and drive student success.
Administrative Assistant
Dunwody Orthodontics
06.2015 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Performed research to collect and record industry data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted coworkers and staff members with special tasks on daily basis.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed over 50 customer calls per day
IN/OUT Processing Clerk
US Army
01.1995 - 04.1996
- Filed electronic and hard copy documents to maintain organized records.
- Increased number and quality of search results with database search techniques.
- Managed over 50 soldiers per day
- Created daily in processing soldiers and out processing soldiers reports for managers to review.
- Worked closely with other departments to verify that soldiers had completed required obligations to clear all requirements to out process their Units.
- Verified that soldiers had all the necessary documents and paperwork to In process for their units.
- Verified all soldiers had all their medical records for IN Processing and OUT processing
- Handled highly sensitive information and details with utmost discreetness.
- Worked closely with hundreds of soldiers weekly in a high stress and very fast paced environment.
- Work with ALL ranks from lowest to highest and treated them all with same compassion and respect
Education
Some College (No Degree) -
Austin Peay State University
Clarksville, TNSkills
- Administrative Support
- Office Management
- Bookkeeping
- Customer Service
- Billing
- Inventory Control
- Scheduling and calendar management
- Organizational Skills
- Scheduling
- Clear oral/written communication
- Payroll Processing
- Document Management
- Excellent multi-tasking ability
Timeline
Office Manager
North Georgia Ironworks
08.2022 - Current
Paraprofessional/Special Education Paraprofessional
Gwinnett County Public Schools Foundation
09.2019 - 08.2022
Administrative Assistant
Dunwody Orthodontics
06.2015 - 05.2019
IN/OUT Processing Clerk
US Army
01.1995 - 04.1996
Some College (No Degree) -
Austin Peay State University
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