Shannon McMillan
Seattle,WA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
29
29
years of professional experience
Work History
Sales Associate
Fred Meyers Jewelers
Burien, WA
10.1998 - Current
- Performed daily audits of sales transactions to ensure accuracy and compliance with company policies.
- Developed audit protocols to evaluate the effectiveness of internal controls in the sales process.
- Analyzed customer transaction data to identify trends, areas for improvement and discrepancies.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Obtained signatures for financial documents and internal and external invoices.
Manager
Fred Meyer Jewelers
Redondo, WA
04.2015 - 03.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Parking Attendant
Hilton Garden Inn Hotel
SeaTac, WA
02.1996 - 08.1997
- Greeted customers and provided information about parking fees, regulations and services.
- Assisted customers with finding available spaces in the lot.
- Monitored entrances, exits and lots to ensure compliance with parking policies.
- Collected payments for parking fees from customers.
- Maintained clean facility by sweeping parking areas and removing waste.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Greeted customers and opened car doors to enhance service.
- Directed traffic flow within the lot as needed to maintain safety and orderliness.
- Processed cash transactions accurately and promptly while adhering to all cash handling procedures.
- Prevented unauthorized access into restricted areas of the facility.
- Responded quickly and appropriately to emergency situations such as medical emergencies, fires or criminal activities.
- Reported any suspicious activity observed in the lot immediately to management.
- Provided customer service and information, answered questions and gave directions.
Education
High School Diploma -
Highline High School
Burien, WA06.1992
Skills
- Product Sales
- Sales Development
- Inventory Control
- Promotional Support
- Retail Loss Prevention
- Upselling
- Order Processing
- Cash Register Operation
- Money Handling
- Problem-Solving Skills
- Inventory Control Procedures
- Stocking and Receiving
- Policy and Procedure Adherence
- Listening Skills
- POS System Operation
- Reading Comprehension Skills
- Problem-Solving
- Excellent Communication Skills
- Positive and Professional
- Merchandise Display
- Superb Time Management
- Time Management
- Cash Handling Accuracy
- Fraud Detection
- Reliable and Punctual
- Written and Oral Communication Skills
- Energetic Self-Starter
- Shipment Processing
Timeline
Manager
Fred Meyer Jewelers
04.2015 - 03.2018
Sales Associate
Fred Meyers Jewelers
10.1998 - Current
Parking Attendant
Hilton Garden Inn Hotel
02.1996 - 08.1997
High School Diploma -
Highline High School
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