Shannon McMillan
Asheville,NC
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
37
37
years of professional experience
Work History
Warehouse Clerk
Eden Brothers LLC
Arden, North Carolina
04.2019 - Current
- Identified, counted and verified stock items.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Ensured safety compliance standards were met at all times while working in the warehouse environment.
- Prepared outgoing orders for shipment according to customer specifications.
- Stocked shelves with received products in designated areas.
- Organized warehouse space by moving materials to appropriate locations.
- Assisted with physical inventories as needed.
- Received, stored and shipped goods and materials.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Maintained inventory of shipping materials and supplies.
Mother's Helper
On Call Assistant
Asheville, NC
05.2014 - 01.2019
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Provided safe transportation to and from activities and events.
- Helped children discover enrichment activities to inspire imagination and creativity.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Participated in hands-on learning activities with children incorporating art.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Observed children during snack time to prevent choking.
- Assisted children with completing homework and special assignments to improve academic performance.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
Cashier
Natural Foods Market
Johnson City, TN
09.2002 - 03.2004
- Resolved customer complaints professionally in accordance with company policy.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Greeted customers and answered any questions they had about the store's products and services.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Customer Service Representative
Musician’s Friend
Medford, Oregon
09.1996 - 06.2000
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Medical Records Clerk
Medford Clinic
Medford, Oregon
06.1993 - 05.1995
- Maintained a secure filing system for confidential documents.
- Scanned paper records into digital format.
- Monitored compliance with state and federal regulations regarding release of information.
- Updated patient files with new medical information as needed.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Processed incoming medical records requests.
- Scanned incoming documentation.
- Pulled patient charts for upcoming appointments.
- Kept department clean, organized and professional.
Cashier
Fred Meyer
Medford, Oregon
08.1993 - 07.1994
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Claims Processor
Blue Cross and Blue Shield
Medford, OR
09.1990 - 06.1993
- Processed a high volume of incoming claims in accordance with established policies and procedures.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Performed additional duties as requested by management team.
Assembly Line Production Worker
Harry & Davids
Medford, Oregon
06.1988 - 09.1989
- Assembled components according to established procedures and safety protocols.
- Communicated effectively with team members regarding production goals and objectives.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Performed quality checks on products to ensure they met company standards.
Education
GED -
South Medford High School
Medford, OR09-1990
Some College (No Degree) - Social Work
Rogue Community College
Grants Pass, ORSkills
- Effective communication
- Relationship building
- Safety compliance
- Stock organization
- Warehouse operations
- Customer service
- Time management
- Problem solving
- Attention to detail
- Communication skills
- Warehouse organization
- Able to lift 50 pounds
- Order picking
- Paperwork processing
- Data entry
- Teamwork and cooperation
- Shipping preparation
- Adaptability
- Packaging and labeling
- Cash handling
Timeline
Warehouse Clerk
Eden Brothers LLC
04.2019 - Current
Mother's Helper
On Call Assistant
05.2014 - 01.2019
Cashier
Natural Foods Market
09.2002 - 03.2004
Customer Service Representative
Musician’s Friend
09.1996 - 06.2000
Cashier
Fred Meyer
08.1993 - 07.1994
Medical Records Clerk
Medford Clinic
06.1993 - 05.1995
Claims Processor
Blue Cross and Blue Shield
09.1990 - 06.1993
Assembly Line Production Worker
Harry & Davids
06.1988 - 09.1989
GED -
South Medford High School
Some College (No Degree) - Social Work
Rogue Community College