Shannon McNew
Wills Point,TX
Summary
To seek and maintain full-time position that offers professional challenges and opportunity for advancement. Highly skilled and enthusiastic professional with more than 15 years of experience in customer service in oil and gas company and medical offices. Successfully handle human resources, budgeting, supply management and patient services as well as medical billing/coding. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
Work History
Medical Practice Administrator/Biller and Coder
Arlington Depression Treatment Center
Arlington , TX
2019.09 - 2022.06
- Collected, posted, and managed patient account payments, and prepared and submitted claims forms to insurance companies and other third-party payers.
- Performed insurance verification, pre-certification, and pre-authorization.
- Entered procedure and diagnosis codes and requisite patient information into billing software to streamline invoicing and account management; added modifiers, verified diagnoses, and coded narrative diagnoses.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Supervised team of 5 office personnel
Executive Administrative Assistant
Barden Bass Oil & Gas, Exploration Co. Inc.
Terrell , TX
2000.12 - 2017.01
- Answered calls from Investors and Clients on daily basis.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
- Answered high volume of phone calls and email inquiries.
- Managed over 100 customer calls per day.
Education
Certificate - Medical Insurance Billing/Coding
Online Courses Through Work
Arlington, TX06.2023
3 Years Complete - Counseling
Liberty University
Lynchburg, VA01.2009
High School Diploma -
Mesquite High School
Mesquite, TX06.1990
Skills
- Excellent Customer Service
- Medical Billing and Collections
- Medical Programs Implementation
- Facility Credentialing
- Medicare Compliance
- Electronic Medical Record Software
- Medical terms and procedure knowledge
- Knowledge of medical and psychiatric terminology
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be a steppingstone, not a stumbling block!
Timeline
Medical Practice Administrator/Biller and Coder
Arlington Depression Treatment Center
2019.09 - 2022.06
Executive Administrative Assistant
Barden Bass Oil & Gas, Exploration Co. Inc.
2000.12 - 2017.01
Certificate - Medical Insurance Billing/Coding
Online Courses Through Work
3 Years Complete - Counseling
Liberty University
High School Diploma -
Mesquite High School
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