Summary
Overview
Work History
Education
Skills
Timeline
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Shannon McPeak

Tampa,US

Summary

Bartender with 10 years of experience in diverse hospitality environments, known for exceptional customer engagement and efficient event coordination. Proficient in inventory management, cash handling, and team training, contributing to smooth operations and high guest satisfaction. Passionate about enhancing guest experiences and committed to maintaining high standards of quality and service.

Overview

8
8
years of professional experience

Work History

Bartender/Server

Palma Ceia Golf & Country Club
Tampa, FL
10.2024 - Current
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Assisted in setting up the bar for service shift.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Served food and beverages to patrons and confirmed complete orders.

Catering Bartender

The Florida Aquarium
Tampa, US
07.2024 - 01.2025
  • Collaborate with catering team to ensure seamless event execution, enhancing guest satisfaction
  • Manage bar services during events, contributing to exceptional guest experiences and high ratings
  • Prepare and serve beverages meticulously, ensuring consistent quality and guest satisfaction
  • Assist in setting up and breaking down event spaces, ensuring tasks are completed promptly
  • Implement creative drink presentations to elevate guest experience and distinguish events

Bartender/Server

Egypt Shriners (ESC of Tampa Bay)
Tampa, US
03.2022 - 10.2024
  • Coordinate and execute event setups and breakdowns, showcasing decor skills and enhancing guest experiences through personalized attention
  • Manage bar inventory, ensuring stock levels are optimal and reducing waste by 15% through efficient ordering and usage practices
  • Work seamlessly with event teams to deliver exceptional service, ensuring smooth operations and guest satisfaction during high-profile events
  • Prepare and serve beverages with precision, consistently meeting high standards of quality and cleanliness, contributing to repeat customer visits
  • Develop and implement new drink recipes, enhancing the bar menu and increasing customer engagement and sales by 10%

Bartender/Server

The Landing
Avon, US
08.2018 - 09.2021
  • Worked cohesively with team members to deliver prompt service, ensuring a seamless customer experience and fostering a positive work environment
  • Engaged customers with a positive attitude, boosting repeat business and contributing to a lively and welcoming atmosphere at The Landing
  • Coordinated with kitchen staff to ensure timely food delivery, enhancing overall dining experience and reducing wait times
  • Trained new staff on service protocols and customer engagement, fostering a cohesive and efficient team environment
  • Maintained meticulous records of stock inventory, ensuring availability of supplies and minimizing waste

Bartender/Server

Rudolph's Redneck Roost
Holdingford, US
01.2018 - 07.2018
  • Provided exceptional customer service, increasing tip earnings through attentive and personalized interactions

Bartender/Server

Bella Cucina
Saint Joseph, US
04.2017 - 01.2018
  • Delivered exceptional customer service while efficiently managing bar operations, enhancing guest satisfaction and repeat business
  • Managed high-volume service during peak hours, ensuring consistent customer satisfaction and operational smoothness
  • Created a welcoming atmosphere that encouraged repeat business and enhanced overall guest experiences

Education

Associate's Degree -

St. Cloud State University
Saint Cloud, MN
08.2021

High School Diploma -

Albany Area High School
Albany, MN
05.2014

Skills

  • Upselling
  • Food Preparation
  • Cash Handling
  • Food Safety
  • Event Coordination
  • Inventory Management
  • Customer Engagement
  • Menu Development
  • Team Training
  • Decor Skills
  • Bartending

Timeline

Bartender/Server

Palma Ceia Golf & Country Club
10.2024 - Current

Catering Bartender

The Florida Aquarium
07.2024 - 01.2025

Bartender/Server

Egypt Shriners (ESC of Tampa Bay)
03.2022 - 10.2024

Bartender/Server

The Landing
08.2018 - 09.2021

Bartender/Server

Rudolph's Redneck Roost
01.2018 - 07.2018

Bartender/Server

Bella Cucina
04.2017 - 01.2018

Associate's Degree -

St. Cloud State University

High School Diploma -

Albany Area High School

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Shannon McPeak