SHANNON M. CRASK
Freeport
Summary
Personable and detail-focused professional with strong organizational and analytical and customer service skills. Knowledge of billing procedures and accuracy in data entry and record-keeping. Committed to delivering precise and timely billing services to enhance operational efficiency.
Experienced with logistics coordination and transportation management. Utilizes strategic planning to enhance route efficiency and minimize delays. Track record of maintaining compliance with transportation regulations and ensuring smooth fleet operations.
Overview
18
18
years of professional experience
Work History
Billing Specialist
City of Freeport
12.2022 - 10.2023
- Take monthly billing payments over the phone, by mail and in person
- Build new locations in the computer system to add new water meters for up-and-coming subdivisions
- Create and follow work orders if a customer has an issue with their meter
Seasonal Cashier/Customer Service
Lowe's Home Improvement
09.2020 - 07.2021
- Customer Service/Cashier - Lawn & Garden
Transportation Planner
FedEx Supply Chain/Master Lock/Sentry Safe
09.2016 - 07.2019
- My customers included Staples Canada, Costco Canada, Home Depot Canada, Walmart Canada, Canadian Tire, Princess Auto Canada, Home Hardware Canada, Lowe's, Grainger, Target, Academy Sports and BJ's Wholesale
- Run Oracle reports of new orders every morning
- Pull orders into Red Prairie, make sure we had enough inventory to ship and print out picking labels
- Build orders on pallets systematically and put out on the warehouse floor for picking and staging shipping lanes
- Inventory Products in Warehouse
- Quality Assurance - QA skids after they have been picked and staged in lanes to make sure they have the correct amounts of product that the customer ordered
- Report the orders in customers TMS sites
- Report weight, skid count, pc count and ready dates
- Set up shipping dates with carriers once assigned and ensure on time deliveries
- Safety Committee - Do monthly checks of warehouse to make sure we had all supplies in First Aid boxes, making sure areas were clean and in order, making sure there were no tripping hazards etc in the warehouse
- Print out Bill of Lading and Commercial Invoices and report our Canadian shipments in our Oracle EDI system to ensure that we have all paperwork and manifests for Customs at the Canadian border
- Ensure good relations with our carriers and customers to provide excellent service to not only our customers but also our carriers
Data Integrity Analyst
KY One Healthcare
01.2011 - 09.2016
- Company Overview: Sts
- Mary & Elizabeth Hospital
- Lawson Template Changes, running daily reports
- Working Buyer Issue Log's
- Updating pricing on contracts, putting items on updated contracts
- Building New Lawson numbers for new items that were brought into the hospital
- Working special projects for hospital conversions
- Entering patient charges into Meditech, printing pick tickets for our warehouse
- Inventory the warehouse monthly
- Working in the warehouse when needed, checking expiration dates
- Greeting sales reps that visited our office
- Sts
- Mary & Elizabeth Hospital
Quality Auditor for Medicare Planload
Humana Inc.
08.2005 - 04.2010
- Audited plans for Medicare Planload before the new plans came out for the year
- Audited Policy Masters to make sure main lines were set up correctly
- Insight Projects - Come up with new innovative ideas to help Humana grow and become better
- Attended morning meetings in Medicare Planload teams to report back any new changes for our department
Education
University of Louisville
Louisville, KYGraduate -
Jeffersontown High School
Louisville, Kentucky05.1997
Skills
- Self-motivated
- Process implementation
- Office Responsibilities
- Data entry/management
- Administrative work
- Excellent Customer Service
- Quality Control
- Inventory Control
- Transportation Planning
- Materials preparation
- Materials Management
- Shipping and Receiving
- Supply Chain
- Extremely organized
- Skilled in Microsoft Office
- Skilled in Outlook
- Verbal Communication
- Written Communication
- Cashier
- Invoice processing
- Billing systems and software
- Payment posting
Timeline
Billing Specialist
City of Freeport
12.2022 - 10.2023
Seasonal Cashier/Customer Service
Lowe's Home Improvement
09.2020 - 07.2021
Transportation Planner
FedEx Supply Chain/Master Lock/Sentry Safe
09.2016 - 07.2019
Data Integrity Analyst
KY One Healthcare
01.2011 - 09.2016
Quality Auditor for Medicare Planload
Humana Inc.
08.2005 - 04.2010
Graduate -
Jeffersontown High School
University of Louisville
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