Shannon Mehl
Federal Way,WA
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients and office personnel. I have a proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills with experience as an Executive Assistant to high ranking officers including C suite staff. I recently took some time out of the office, to develop my leadership skills, and then some time off to finalize some personal business and am ready to jump in with both feet to be the force you need to keep things moving, your people happy and engaged, with energy enough to do it all AND the skill set to hand you the reports you need to make the important decisions. All without skipping a beat in a fast paced, constantly changing environment.
Overview
14
14
years of professional experience
Work History
Guest Advisor LOD
Petco Animals Supplies Store
07.2023 - 03.2024
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Anticipated responses and prepared clear and articulate answers.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assistant Store Leader
Petsmart
09.2017 - 12.2022
- Promoted from Cashier to Petcare Associate to Assistant Store Leader in less 4 years.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Actively contributed towards fostering a culture of continuous improvement, supporting the achievement of store-wide objectives.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
- Built relationships with team members & Management to encourage willingness to address concerns and issues.
- Played a key role in implementing loss prevention strategies that reduced incidents of theft within the workplace.
- Mentored & Supervised 70+ employees, in all areas of the store, to help improve skills and enable team members to become peak performers on job.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Created staff schedules, approved requested time off and updated reports.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Evaluated employee performance regularly in order to provide constructive feedback or recognition as appropriate.
- Managed vendor relations for timely product delivery and optimal inventory levels while minimizing costs.
- Built strong relationships with customers through active listening, understanding their needs, and offering personalized solutions.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Conducted regular audits of cash handling procedures to maintain financial integrity within the store location.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
Store Leader
Maurices
09.2020 - 12.2021
- Promoted from part time assistant leader to Store Leader within 4 months.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Boosted brand awareness through creative and multifaceted marketing strategies.
- Developed strong customer relationships by delivering exceptional service and personalized attention.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Planned optimal workflow through successful scheduling and task delegation.
- Involved associates in decision-making processes to empower team and drive continued successes.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Tracked performance and communicated global insights with corporate leaders, sharing successes and strategies to proactively tackle any deficiencies.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Organized shift meetings to communicate and resolve issues for night operations.
- Oversaw financial operations by monitoring expenses and reconciling bank statements.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Executive Assistant and Sales Support Administrator
COVALON TECHNOLOGIES AG, lTD
11.2016 - 12.2020
- Executive Assistant to the President, Vice President, VP of Marketing and a sales team of 25+
- Assisted in presenting contracts for negotiation and price agreements with various medical facilities and distributors
- Managed contract compliance by providing timely reports to Sales Team and Director of Strategic Accounts.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group as well as the sales team
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Served as a liaison between departments to facilitate effective communication throughout the many company, both in our location and between other international locations.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Improved office efficiency by implementing new filing systems and document management processes. Going from a paper environment to a digital one.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Supported the onboarding of new sales team members and office personel, facilitating their integration into the team smoothly.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Facilitated training and onboarding for incoming office staff.
- Used advanced software to prepare documents, reports, and presentations. Updating spreadsheets and databases to track, analyze, and report on performance and sales data.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Implemented time-saving solutions that significantly reduced sales data input, analysis, and end reports through efficient resource allocation improved processing solutions.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Updated and maintained confidential databases and records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Volunteered to help with special projects of varying degrees of complexity, including coordinating events and other ad hoc projects.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
- Assisted in the development of sales presentations and proposals, resulting in higher close rates.
- Facilitated communication between the sales team and other departments, fostering a collaborative work environment conducive to achieving company goals.
- Conducted market research to identify new business opportunities for the sales team to pursue.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Operations Administrator/ Production Assistant
Plumb Signs
01.2011 - 01.2012
- Delivered clerical support to the Assistant General Manager and Operations Department
- Earned a promotion from Sales Assistant to Production Assistant within three months of hire; took on additional duties such as being the Assistant to the Estimator
- Used SharePoint to submit and track sales leads and ongoing project progress
- Tenaciously negotiated prices with vendors and purchased materials at lower costs, thus garnering cost savings
- Reconciled purchase orders with packing slips and invoices to confirm accuracy and resolve disputes swiftly; maintained electronic purchasing records using an Oracle-based database management system
- Supervised up to 15 shop staff to ensure compliance with safety regulations and production best practices
- Worked with Project Managers to ensure timely delivery of specialty materials; also guided subcontracted staff to drive timely completion of projects
- Held production meetings with management staff to ensure that projects were completed per customer needs
- Assessed finished products for quality assurance purposes and accuracy in partnership with Sales staff
- Reviewed technical drawings for accuracy and matched them with estimates to make certain that jobs were completed according to budget and with the correct, allocated materials
- Reviewed estimates to make sure materials and special charges were included before being sent to customer for approval
- Created reports to ensure smooth operations through the Manufacturing Department
- Also reported on the replacement of equipment damaged; included all man hours, material costs, shipping charges and miscellaneous amounts to be received through the loss of the aforementioned equipment
Assistant Manager & Sales Associate
Romy Clothing Boutique
01.2010 - 01.2014
- Fueled Inside Sales for an evolving clothing retailer; went back and forth between two stores as a backup Manager to train new Associates and Managers and handled all scheduling based on store needs and staff availability
- Adhered to opening, closing, purchasing and return protocols for store; built sound relationships with staff and customers
- Troubleshot customer concerns to ensure adherence to company policies and satisfaction on the customer’s end
- Helped Customers make selections and purchases to bolster revenue levels and generate repeat business
- Merchandised the store, e.g
- Dressing mannequins with the latest designs, as well as ensuring that store stock was rotated
- Controlled inventory for clothing and accessories; rotated all back stock onto the floor
- Handled cash including the daily reconciliation of receipts and cash deposits
- Surpassed sales goals and won back-to back-holiday contests for highest total sales
- Motivated Associates by setting and growing goals using a medley of short and long-term incentives
- Continually communicated with the corporate office via email so as to rely sales, returns and other happenings each day
- Supervised two stores of approximately 8 associates in each store
Education
MBA - Business Administration And Management
Western Governor's Univerity
Utah10.2019
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT09.2016
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Data Interpretation
- Strong Problem Solver
- Schedule & calendar management
- Executive Support
- Office Management
- Meticulous attention to detail
- Information confidentiality
- Meeting planning
- Advanced MS Office Suite
- Resourceful
- Staff Management
- Project Management
- Conference planning
- Performance & Process Improvement
- Time Management
- Executive Schedule Management
- Honest and Dependable
Other Experience
- Business Owner of Up Your threads
- Former Business Partner for Your 2 Do List Plus, LLC
- Washington State Notary Public expiring 2027
Education Credentials
- Master of Business Administration, Western Governor’s University, 2019-10-01
- Bachelor of Science, Business Management, Western Governors University, 2016-03-01
Profile Of Qualifications
- Calendar Management
- Customer First Training
- Training & Leadership
- Teambuilding
- Project Management
- Merchandising
- Goal Setting
- Event Planning
- Cross-Functional Collaboration
- Workplace Safety
- Executive Administrative Support
- Scheduling
- Time Management
- Excellent Communication Skills
- Critical Thinking
- Problem Solving
- Tradeshow Management
- Inventory Control
- Expense and Travel Management
- Budgets
- Purchasing
- MS Excel
- Data Analysis
- Tableau
- People Management
- MS Word
- MS PowerPoint
- MS Outlook
- MS Access
Additional Information
Certified and Licensed Notary Public exp 2027
Timeline
Guest Advisor LOD
Petco Animals Supplies Store
07.2023 - 03.2024
Store Leader
Maurices
09.2020 - 12.2021
Assistant Store Leader
Petsmart
09.2017 - 12.2022
Executive Assistant and Sales Support Administrator
COVALON TECHNOLOGIES AG, lTD
11.2016 - 12.2020
Operations Administrator/ Production Assistant
Plumb Signs
01.2011 - 01.2012
Assistant Manager & Sales Associate
Romy Clothing Boutique
01.2010 - 01.2014
MBA - Business Administration And Management
Western Governor's Univerity
Bachelor of Science - Business Management
Western Governors University
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