SHANNON MELTON
Lucas
Summary
- Organized and dependable canidate
Experienced with coordinating technicians and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely service and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Resourceful and experienced worker offering expertise in customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Dispatcher
Standard Plumbing & Heating
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching and tracking of 13 fleet vehicles.
- Managed conflict resolutions with customers to encourage professional relationships.
- Provided exceptional customer service to callers, building good relationships with customers.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress of parts to identify possible delays and provide real-time updates to customers.
- Facilitated smooth transitions between technicians by properly documenting what was done and ongoing incidents.
- Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
Administrative Assistant
Buehler's
11.2022 - Current
- Organized and dependable candidate
- Generated Reports for Daily and Weekly Café Sales
- Generated Reports for all Catered Events
- Created Inventory Report for all Alcohol
- Assisted with Scheduling Staff for Events
- Analyze Upcoming Events and Order Supplies As Needed
- Set up / Maintain Catering Events Calendar
- Work With Vendors to Place Alcohol Orders
Merchandiser
Survey.com
11.2020 - 03.2022
- Stock and Arrange Merchandise According to Planogram
- Maintain and Straighten Merchandise on Displays to Promote Product and Make Visually Appealing
- Listen to Customers Concerns/Requests and Address the Situation
Administrative Assistant
McCready Leasing
03.2017 - 01.2020
- Managed All Daily Office Operations Accurately And Efficiently.
- Generated Monthly Reports For Each Property and Budgeted for Monthly Bills
- Payroll for Contracted Employees
- Collected Rent From Each Property Monthly, Posted Payments on Each Account and Budgeted for Monthly Bills
- Operated Quickbooks for AP/AR, Deposits and Records.
Education
Associate of Science - Human Services
North Central State College
01.2002
Skills
- Customer Service
- Data Entry
- Invoicing
- Quickbooks
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Accounts Payable/Receivable
- Payroll and Budgeting
- Administrative Support
- Account Reconciliation
- Attention to Detail
- Time Management
- Dispatching procedures
- Prioritizing calls
- Customer relations
- Work order management
- Dispatching field personnel
- Multitasking and organization
- Excellent Verbal and written communication
Certification
- CDL - Class B
- Paraprofessional
Timeline
Dispatcher
Standard Plumbing & Heating
11.2023 - Current
Administrative Assistant
Buehler's
11.2022 - Current
Merchandiser
Survey.com
11.2020 - 03.2022
Administrative Assistant
McCready Leasing
03.2017 - 01.2020
Associate of Science - Human Services
North Central State College
Similar Profiles
Brennan LindsayBrennan Lindsay
Project Engineer at Standard Plumbing & HeatingProject Engineer at Standard Plumbing & Heating
Edwina TinitaliEdwina Tinitali
Office Coordinator at Fox Plumbing & Heating/Mercurio's Heating & ACOffice Coordinator at Fox Plumbing & Heating/Mercurio's Heating & AC
Brody HayesBrody Hayes
Licensed Journeyman Plumber at Elevated Plumbing & Heating/Jim Houg PlumbingLicensed Journeyman Plumber at Elevated Plumbing & Heating/Jim Houg Plumbing
Karri ScheffersKarri Scheffers
Event Manager & Marketing Specialist at Lely North AmericaEvent Manager & Marketing Specialist at Lely North America
Dakotah BoakDakotah Boak
Prep/line Cook at Mohican Lodge and Conference CenterPrep/line Cook at Mohican Lodge and Conference Center