Shannon Melvin
La Plata,MD
Summary
Results-driven and organized Site Program Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Works with nurse leaders and healthcare staff to improve patient care and outcomes by providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations. Dedicated to enhancing the promotion of health and prevention of disease, especially to medically vulnerable populations.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
4
4
Certifications
1
1
Language
Work History
Health Education Specialist
Georgetown University, Lombardi Comprehensive Cancer Center
07.2023 - Current
- Provide phone-based outreach and education to participants regarding lung cancer screening.
- Gather and organize data into REDCap.
- Complete trainings including topics such as cancer prevention, patient navigation, and program development to stay up-to-date on health trends and health-related issues.
Site Program Coordinator
UNITY HEALTH CARE INC.
12.2021 - 07.2023
- Increased patient enrollment by 22% over goal for 2022 year by managing patient recruitment, informed consent process and data entry to support program objectives.
- Maintained above 80% retention rate of patients within the program by conducting regular phone-based outreach and engagement. Completed health risk assessments, goal-centered care plans and follow-up with each patient. Acted as program primary contact for patients and collaborating hospital departments.
- Screened patient including records, databases, and physician referrals to identify prospective candidates for program.
- Reviewed documents and laboratory data to identify trends and patterns and provide goals to improve physical health and social determinants of health.
- Completed documentation of case interactions and other data entry.
- Lead quarterly case conferences with health care team to discuss patients' needs and implement goals accordingly.
- Facilitated warm hand-offs to case managers and nursing staff when appropriate.
- Collaborated with clinical staff and other healthcare professionals to support patient-centered goals. Followed program protocols, operations manuals, and form requirements.
- Scheduled appointments with patients over phone with primary care provider, nurse, case manager, and specialist from outside facilities.
Data Assistant
INOVA Health Systems
10.2020 - 09.2022
- Conducted data management including verifying patient census, retrieving patient data from one information system to another, and processing admissions, discharges and transfers.
- Maintained variety of databases, spreadsheets, and project assignments daily.
- Coordinated with appropriate administrative staff to address clinical and operational questions.
- Performed daily office administrative duties for the department including daily statistical reports. Troubleshoot and report clinical, administrative, or technical problems to appropriate party.
- Restocked supplies in the department to stay in line with expected patient levels.
Chief Medical Scribe
Scribeamerica
12.2015 - 01.2021
- Managed maximum of 18 scribes in clinical setting and trained new scribes.
- Managed monthly schedules for all scribes and approved timecards.
- Facilitated quarterly training seminars in order to improve scribe skills.
- Maintained above average satisfactory rating with client. Generated data on client emergency medical records satisfaction spreadsheet and analyze results to improve scribe performance.
- Reviewed documentation completed by other scribe members. Communicated with physicians and scribes in order to obtain evaluations of scribes.
- Maintained scribe’s compliance in order to be up to date with hospital and company policy.
- Accompanied physicians into patient examination room in order to transcribe history and physical exam, and document accurately the physician’s encounter with patient and others present. Listed all proper diagnoses as well as follow up instructions and prescriptions as dictated by physician. Transcribed and documented orders and procedures performed by physician.
- Prepared and assembled medical record documentation/charts for physician(s).
- Ensured medical record compliance by self-documentation attestation.
- Prepared and sent all documentation to physicians for review and approval via authentication of detailed data entry and facility-specific procedures.
- Monitored duration of laboratory results and screening procedures.
- Performed other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Troubleshot and resolved technical issues to maintain productivity and quality of work.
Emergency Department Technician
Charles Regional Medical Center
10.2016 - 04.2017
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Collected samples, labeled specimens properly, and transferred to laboratory for testing.
- Inserted peripheral IVs.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Transferred patients throughout medical facility and between departments by safely transporting patients by wheelchair, stretcher, or bed to other units with and without cardiac monitoring.
Work Study Student
Pennsylvania State University
08.2011 - 08.2015
- Various work study and on-campus job positions while a full-time student. This included daily office duties including answering phones, daily administrative functions and assisting Head Administrator whenever needed. Also monitored and assisted with daily activities as childcare assistant for childcare center provided on campus for faculty and students. Lastly, worked as desk clerk for each dormitory on campus. Provided individualized customer services including handling, sorting and distributing packages and keys to each resident. Also managed cash register for purchases.
Education
Various Science Courses
University of Maryland - College Park
College Park, MD 01.2019 - 08.2021
Bachelor of Science - Bio Behavioral Health
Pennsylvania State University
University Park, PA 08.2011 - 08.2015
Skills
Teamwork and Collaboration
Problem-Solving and decision making
Patient recruitment
EMR/EHR
Oral and written communication
Proficiency with Microsoft Suite
Community Outreach
Data Entry
Certification
CITI Program - Conflicts of Interest
Timeline
CITI Program - Good Clinical Practice Course
08-2023
CITI Program - HIPAA and Human Subjects
08-2023
CITI Program - Social and Behavioral Responsible Conduct of Research
08-2023
Health Education Specialist
Georgetown University, Lombardi Comprehensive Cancer Center
07.2023 - Current
CITI Program - Conflicts of Interest
07-2023
Site Program Coordinator
UNITY HEALTH CARE INC.
12.2021 - 07.2023
Data Assistant
INOVA Health Systems
10.2020 - 09.2022
Various Science Courses
University of Maryland - College Park
01.2019 - 08.2021
Emergency Department Technician
Charles Regional Medical Center
10.2016 - 04.2017
Chief Medical Scribe
Scribeamerica
12.2015 - 01.2021
Work Study Student
Pennsylvania State University
08.2011 - 08.2015
Bachelor of Science - Bio Behavioral Health
Pennsylvania State University
08.2011 - 08.2015