Shannon Merchant
Herkimer
Summary
Motivated goal-oriented IT Professional with six years of experience in various network security topics. A determined, fast-learner seeking a challenging and rewarding position where my experience and motivation can be a rewarding contribution.
Overview
4
4
years of professional experience
Work History
Network Engineer
First Source Federal Credit Union
New Hartford
05.2021 - 12.2021
- Deployed, configured, and maintained layer 2 and 3 switches
- Configured and maintained firewall rules, logs, and patches
- Maintained and utilized servers for device management and security implementation
Computer and Network Specialist
Revere Copper Products, Inc.
Rome
07.2020 - 05.2021
- Configuring and securing routers, switches, and other end devices
- Respond to requests needed for hardware, software, and systems on the network
- Managed and maintained server updates, memory allocation, and logs through VMWare vSphere and scripted reporting
I.T. Network Technician
Turning Stone Resort Casino
Verona
12.2018 - 07.2019
- Configure and perform maintenance on layer 2 and 3 devices such as access points and switches
- Troubleshoot general network issues
- Working independently as well as in a team environment
- Perform network patching and cable maintenance
Computer Engineer
08.2018 - 12.2018
- Successfully troubleshot and configured end user equipment within deadlines of a request
- Able to balance multiple workloads in a fast paced, changing environment
IT Specialist
Northern Safety & Industrial
Frankfort
12.2017 - 07.2018
- Created and resolved Help Desk tickets and support requests using verbal or physical solutions as needed
- Cable termination, testing and diagnostics
- Infrastructure installation and network configuration
Systems Engineer I
Assured Information Security
Rome
- Develop design, testing, release, and deployment for complex software/hardware components
- Design and add to user manuals, training materials, test plans, and technical documentation
- Collaboratively develop and maintain the project
- Perform quality testing on the SecureView product while documenting and troubleshooting any bugs
Education
Master of Science - Cybersecurity
NYU Tandon School of Engineering
05.2022
Bachelor of Science - Network and Computer Security, Computer Information Science, Computer Information Systems
SUNY Polytechnic Institute of Technology
Utica, NY12.2018
Information Technology Systems 2-year certificate -
Madison – Oneida BOCES
Verona, NY06.2015
Skills
- Network Design and Administration
- Network Security
- Cisco Routers and Switches
- Layer 3 Extreme Networks Switches
- TCP/IP Protocols
- Proficient in Microsoft Office
- Windows Operating
- Python
- C
- C
- Java
- HTML
- VMware vSphere
Timeline
Network Engineer
First Source Federal Credit Union
05.2021 - 12.2021
Computer and Network Specialist
Revere Copper Products, Inc.
07.2020 - 05.2021
I.T. Network Technician
Turning Stone Resort Casino
12.2018 - 07.2019
Computer Engineer
08.2018 - 12.2018
IT Specialist
Northern Safety & Industrial
12.2017 - 07.2018
Systems Engineer I
Assured Information Security
Master of Science - Cybersecurity
NYU Tandon School of Engineering
Bachelor of Science - Network and Computer Security, Computer Information Science, Computer Information Systems
SUNY Polytechnic Institute of Technology
Information Technology Systems 2-year certificate -
Madison – Oneida BOCES
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