Shannon Merritt
Hazlehurst,GA
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
14
14
years of professional experience
Work History
911 Dispatcher
Jeff Davis Sheriff’s Office
Hazlehurst, GA
03.2011 - Current
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Dispatched medical crews to accident scenes according to severity of injuries reported by witnesses or victims.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
Background Investigator
Southern Background Services
Hazlehurst, GA
04.2019 - 09.2019
- Resolved any discrepancies found during background check investigations promptly.
- Reviewed and evaluated background check results to determine the accuracy and completeness of data.
- Created detailed reports summarizing the findings from each completed background check.
- Conducted reference checks, background investigations, drug screening tests and other pre-employment assessments.
Education
Paralegal Certificate -
12-2016
High School Diploma -
05-2010
Skills
- Decision-Making
- Emergency Assessment
- Map reading abilities
- Computer Skills
- Critical Thinking
- Works Well Under Pressure
- Problem-Solving
- Information intake
- Information Gathering and Relay
- Active Listening
- Crisis Management
- Information documentation
- Stress Tolerance
- Teamwork and Collaboration
Timeline
Background Investigator - Southern Background Services
04.2019 - 09.2019
911 Dispatcher - Jeff Davis Sheriff’s Office
03.2011 - Current
University of Georgia Continued Learning - Paralegal Certificate ,
Appling County High School - High School Diploma,
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