Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
SHANNON METZGER

SHANNON METZGER

Lebanon,Indiana

Summary

Dedicated administrative assistant with multiple years of experience and impeccable performance in multiple industries. Maintains professional appearance, confidentiality, demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Work History

Building Department Executive Assistant/Permit Technician

Town of Whitestown
Whitestown, Indiana
10.2018 - 07.2022
  • Managed Registration and Rental Inspection Program for Town.
  • Answered phone responding to questions regarding permitting.
  • Guided individuals to online portal for submitting permit and inspection requests.
  • Greeted individuals doing business with Town’s Building Department.
  • Collected and processed permit, rental and code enforcement fees for deposit.
  • Advised inspectors in the field of calls needing immediate action.
  • Responded to emails and other correspondence to facilitate communication and enhance the department's processes.
  • Screened calls and emails and initiated actions to respond or direct messages to department team.
  • Produced accurate files, updated spreadsheets and crafted reports to support department and boost team productivity.
  • Developed and updated spreadsheets and databases to track, analyze and report rental data.
  • Utilized automated notification system for upcoming rental inspections and department meetings.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Assisted with special projects of varying degrees of complexity.
  • Promoted team productivity by keeping supplies organized and well-stocked.
  • Screened calls and directed to appropriate staff.
  • Compiled year-end reports for Town, council and public.

Career Coach

Pre-Employment Transition Services (Pre-ETS)
Lebanon, Indiana
01.2017 - 10.2018
  • Covered four school districts in two counties serving students ages 14-22 with 504 and disabilities identified in Individual Education Plans (IEP).
  • Developed career and education plans based on individual needs and abilities.
  • Counseled students one-on-one regarding current desires, aptitudes, education, and employment goals.
  • Maintained individual student case files, histories, testing scores, and documented actions.
  • Worked with students to research careers, further education, and employment post-high school.
  • Networked with community employers, allowing students to come in to observe what a career in a particular field may look like through job shadowing.
  • Developed curriculum to be used with students and collaborative peers.
  • Trained incoming coaches, shared curriculum and experience, advised on dealing with various levels of students and searching out work-based learning opportunities.
  • Led workshops for job seekers to provide information on successful job searching strategies, application completion, and resume building.
  • Helped determine possible vocations and build application documents through aptitude, career, and personality assessments.

Special Census Office Assistant

US Census Bureau, Chicago Region
Chicago, Indiana
10.2016 - 01.2017
  • Completed clerical tasks such as filing, copying, and distributing assignments.
  • Interacted with area constituents by phone to provide information.
  • Delivered clerical support by handling a range of routine and special assignments.
  • Executed record filing system to improve document organization and management.
  • Verified accuracy of census records by consistently verifying household information.

Deputy Clerk Treasurer

Town Of Whitestown
Whitestown, Indiana
05.2015 - 04.2016
  • Worked alongside Clerk Treasurer and department heads in processing of accounts payable claims, data entry of receipts, and other financial reports as directed for Town of Whitestown and Whitestown Municipal Utilities.
  • Deposited funds physically and electronically, and entered receipts daily into accounting software.
  • Processed biweekly payroll and reports for employees town-wide.
  • Audited AP invoices misapplied tax amounts then contacted vendors for corrected billing.
  • Sought refunds for services no longer being used but still being billed and paid for by Town.
  • Documented capital expenditure transactions of bonds and kept Town Manager apprised.
  • Maintained and tracked employee and employer benefit expenses and allocated them appropriately across multiple departments.
  • Maintained vendor files, updating as needed.
  • Distributed year-end 1099 forms to vendors and IRS.
  • Took minutes and recorded monthly town council meetings.
  • Reconciled multiple monthly bank accounts and statements, invoices and credit card accounts, keeping records accurate and current.
  • Executed financial due diligence tasks on daily basis to maintain optimal town finances.
  • Advised department heads and Clerk Treasurer regarding significant expenditures to keep operations in line with budget limitations.

Technology Instruction

MSD Pike Township/Fishback Creek Public Academy
Indianapolis, Indiana
08.2004 - 05.2015
  • Planned daily lesson plans and led instruction in technology to students in grades K-5.
  • Planned year-long technology curriculum for all grade levels.
  • Helped devise district's technology curriculum.
  • Structured procedures and protocol for school’s technology equipment.
  • Created projects for students to enhance and further educational units through technology.
  • Scheduled and proctored school-wide computer-based testing both district and state-mandated.
  • Introduced and instructed students and staff to new technology.
  • Sought out new technology-based educational programs for students keeping costs at a minimum.
  • Point of contact for all building computer issues and installation of new software and peripherals.
  • Webmaster for school.

Education

Bachelor of Science - Business Administration, Human Resource Management

Western Governors University (WGU)
Online
12.2024

Bachelor of Science - Secondary Education, English

Indiana University-Purdue University
Indianapolis, IN

Skills

  • Administrative Oversight
  • Records Management Databases
  • Executive Schedule Management
  • Inquiry Response
  • Advanced MS Office Suite Proficiency
  • Confidentiality and Discretion
  • Social Media Knowledge
  • Accounts Payable and Receivable
  • Call Screening
  • Resourceful Researching
  • Goal Minded
  • Departmental Support

Timeline

Building Department Executive Assistant/Permit Technician

Town of Whitestown
10.2018 - 07.2022

Career Coach

Pre-Employment Transition Services (Pre-ETS)
01.2017 - 10.2018

Special Census Office Assistant

US Census Bureau, Chicago Region
10.2016 - 01.2017

Deputy Clerk Treasurer

Town Of Whitestown
05.2015 - 04.2016

Technology Instruction

MSD Pike Township/Fishback Creek Public Academy
08.2004 - 05.2015

Bachelor of Science - Business Administration, Human Resource Management

Western Governors University (WGU)

Bachelor of Science - Secondary Education, English

Indiana University-Purdue University

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SHANNON METZGER