Shannon Michener
Eagleville,PA
Summary
Skilled technician with experience in animal healthcare. Expertise in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality and compassionate patient care.
Overview
12
12
years of professional experience
Work History
Supervisor
Chadwicks Restaurants
Audubon, Pa
04.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Completed store opening and closing procedures and balanced tills.
Veterinary Technician
NVA
East Norriton, PA
09.2019 - 09.2024
- Greeted pet owners, received patient histories, went over available services, and outlined costs.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, and dental hygiene
- Administered medications and vaccinations under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
- Provided thorough discharge instructions to clients following appointments or surgical procedures.
- Collected and prepared specimens for out of house laboratory testing.
- Conducted diagnostic tests such as, in house blood work, urinalysis, cytology's and x-rays
- Preformed suture removals, nail trims, anal gland expressions, ear cleanings and sanitary shaves.
- Assisted in preparation and administration of anesthesia for surgical procedures.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Performed dental cleanings and scaling under the supervision of a veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
Veterinary Assistant/Front Desk Receptionist
Steinbach Veterinary Hospital
Blue Bell, PA
04.2013 - 03.2017
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Processed new patients and updated client records with key information.
- Coordinated patient scheduling, check-in, check-out.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Completed administrative patient intakes with case histories, and mandated forms.
- Calculated dosage, filled prescriptions, and prepared prescription labels under the supervision of the Veterinarian.
Education
Continuing Education
High School Diploma -
Methacton
Worcester, PA01-1998
Skills
- Therapeutic Laser Certification
- Low-Stress handling and restraint
- Dental Procedures
- Computer skills (Avimark/Rhapsody)
- Medical Terminology
Timeline
Supervisor
Chadwicks Restaurants
04.2022 - Current
Veterinary Technician
NVA
09.2019 - 09.2024
Veterinary Assistant/Front Desk Receptionist
Steinbach Veterinary Hospital
04.2013 - 03.2017
Continuing Education
High School Diploma -
Methacton