Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Michener

Eagleville,PA

Summary


Skilled technician with experience in animal healthcare. Expertise in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality and compassionate patient care.

Overview

12
12
years of professional experience

Work History

Supervisor

Chadwicks Restaurants
04.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Completed store opening and closing procedures and balanced tills.

Veterinary Technician

NVA
09.2019 - 09.2024
  • Greeted pet owners, received patient histories, went over available services, and outlined costs.
  • Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, and dental hygiene
  • Administered medications and vaccinations under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Ensured proper restraint techniques were employed during examinations or procedures to protect both staff members and animals from harm.
  • Provided thorough discharge instructions to clients following appointments or surgical procedures.
  • Collected and prepared specimens for out of house laboratory testing.
  • Conducted diagnostic tests such as, in house blood work, urinalysis, cytology's and x-rays
  • Preformed suture removals, nail trims, anal gland expressions, ear cleanings and sanitary shaves.
  • Assisted in preparation and administration of anesthesia for surgical procedures.
  • Monitored vital signs of animals during surgical procedures and provided postoperative care.
  • Performed dental cleanings and scaling under the supervision of a veterinarian.
  • Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.

Veterinary Assistant/Front Desk Receptionist

Steinbach Veterinary Hospital
04.2013 - 03.2017
  • Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
  • Processed new patients and updated client records with key information.
  • Coordinated patient scheduling, check-in, check-out.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Maintained current and accurate medical records for patients.
  • Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
  • Completed administrative patient intakes with case histories, and mandated forms.
  • Calculated dosage, filled prescriptions, and prepared prescription labels under the supervision of the Veterinarian.

Education

Continuing Education

High School Diploma -

Methacton
Worcester, PA
01-1998

Skills

  • Therapeutic Laser Certification
  • Low-Stress handling and restraint
  • Dental Procedures
  • Computer skills (Avimark/Rhapsody)
  • Medical Terminology

Timeline

Supervisor

Chadwicks Restaurants
04.2022 - Current

Veterinary Technician

NVA
09.2019 - 09.2024

Veterinary Assistant/Front Desk Receptionist

Steinbach Veterinary Hospital
04.2013 - 03.2017

Continuing Education

High School Diploma -

Methacton

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Shannon Michener