Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shannon Millar

Mountville,PA

Summary

Well-qualified personal banker with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Banker

PNC
10.2022 - Current
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Enhanced client retention with proactive follow-ups and timely resolution of account issues.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Verified customer identity and reviewed documentation for accuracy.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.
  • Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
  • Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.


Assistant Store Manager

Chico's FAS
11.2021 - 10.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.

Keyholder

Cotton On Group
05.2019 - 04.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined store operations by assisting with inventory management, merchandising, and restocking.
  • Increased sales performance through effective product knowledge and targeted upselling techniques.
  • Maintained a visually appealing store by executing merchandising guidelines and updating displays regularly.
  • Strengthened team morale by fostering a positive work environment and offering constructive feedback.
  • Ensured store security by adhering to loss prevention policies and performing regular audits.
  • Assisted with staff training initiatives, ensuring new hires were well-equipped for success in their roles.
  • Managed cash register operations accurately, balancing daily transactions and making bank deposits as needed.
  • Promoted brand loyalty by delivering exceptional customer experiences and implementing promotional events.
  • Consistently upheld company standards for cleanliness, hygiene, safety protocols throughout the store premises.
  • Resolved customer issues professionally while maintaining composure under high-pressure situations.
  • Demonstrated leadership skills in absence of manager; supervised staff members and delegated tasks effectively.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.

Internship Student

State Farm
01.2020 - 03.2020
  • Improved internship experience by efficiently managing assigned tasks.
  • Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
  • Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
  • Enhanced team productivity by effectively collaborating on projects and contributing innovative ideas.
  • Streamlined office processes with diligent organization, resulting in improved efficiency.
  • Developed professional skills through hands-on experiences, including time management and effective communication.
  • Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.

Education

Associate of Science - Small Business And Entrepreneurship

Central Penn College
Summerdale, PA
06.2020

Skills

  • Attention to Detail
  • Relationship Building
  • Customer Service
  • Issues Resolution
  • Conflict Resolution
  • Regulatory Compliance
  • Organizational Skills
  • Relationship Building and Management
  • Interpersonal Skills
  • Positive Attitude
  • Customer Satisfaction
  • Problem Solving

Certification

Designated Lender

References

References available upon request.

Timeline

Personal Banker

PNC
10.2022 - Current

Assistant Store Manager

Chico's FAS
11.2021 - 10.2022

Internship Student

State Farm
01.2020 - 03.2020

Keyholder

Cotton On Group
05.2019 - 04.2022

Associate of Science - Small Business And Entrepreneurship

Central Penn College

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Shannon Millar