Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
AccountManager
Shannon Miller

Shannon Miller

Canton,IL

Summary

Highly skilled Healthcare Nursing manager and enthusiastic professional with more than 16 years of experience managing operations in patient-centric medical nursing departments, including additional 10 years of nursing floor experience, in multiple setting. Successfully oversee nursing service delivery to patients, site budgeting, supply management, medical electronic records, client services, and patient services. Develop and lead productive and efficient Nursing staff. Contribute to high-volume medical practices by providing exceptional customer service.

Proven to deliver exemplary level of healthcare services, deliver to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved healthcare management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Regional Nurse Manager

Advanced Correctional Healthcare Inc.
12.2019 - Current
  • Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Improved patient services by resolving client and patient grievances and complaints.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to NCCHC, HIPAA, benefits administration and general liability.
  • Coached and supervised employees and managed human resources functions.

House Supervisor

Heddington Oaks
02.2018 - 12.2018


  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Collaborated with physicians, staff, and superiors regarding patient conditions, updates and necessary care changes, to organize and promote high quality of patient care.
  • Provided emergency response during shifts and when on-call.
  • Administered medications subcutaneously, orally and via IV.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Director of Nursing

Illinois Department Of Corrections/Wexford
01.2010 - 05.2018
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Liaised with other Medical Directors, Mental Health, Dental, Doctors, Wardens, Illinois Chief Deputy and other professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Developed policies and procedures for effective pharmacy management.
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Evaluated work performance, planned and assigned workload to staff for 105 nursing/mental health/dental personnel to provide direct patient care and to determine wage increases and implement discipline.
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to NCCHC, HIPAA, benefits administration and general liability.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Oversaw pharmacy technician and all pharmacy supplies and kept check on inventory levels.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Identified department issues to recommend corrective actions.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Established new policies and updated existing policies to improve standard of care for patients.

Education

Associate of Science - Nursing

Spoon River College
Canton, IL

Master of Science - Bachelor/Nurse Practitioner/ Administration

Chamberlin University
Addison, IL
09.2024

Skills

  • Communications Strategies
  • Interdepartmental Coordination
  • Patient Care Activities
  • Operational Procedures
  • Nurse Scheduling
  • Customer Satisfaction
  • Utilization Management
  • Problem Identification
  • Health Information Systems (HIS)
  • Organizational Goal Development
  • Train Employees
  • Nursing Operations Management
  • Electronic Medical Record Software

Certification

  • BLS CPR INSTRUCTOR Certified through American Red Cross and through American Heart Association. Expires 12/2024.
  • ACLS certified, expired. Willing to re-certify
  • CPI certified, expires 12/24


Additional Information

Currently licensed as Register Nurse in Illinois, Iowa, Indiana, Missouri, Ohio, and South Carolina.

Timeline

Regional Nurse Manager

Advanced Correctional Healthcare Inc.
12.2019 - Current

House Supervisor

Heddington Oaks
02.2018 - 12.2018

Director of Nursing

Illinois Department Of Corrections/Wexford
01.2010 - 05.2018

Associate of Science - Nursing

Spoon River College

Master of Science - Bachelor/Nurse Practitioner/ Administration

Chamberlin University

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