Shannon Miller
Irvine,CA
Summary
An enthusiastic and team-oriented individual. Recognized for exceptional achievement and strong problem-solving skills. Able to see the big picture. Experienced in working for a fast-paced, high-traffic medial facility as an Office Manager, as well as hands on patient care as a Licensed Vocations Nurse. Forever curious and a lifelong learner. Always gathering new skills, Big believer in the power of teamwork.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Radiology Scheduling and Triage
Hoag
04.2022 - Current
- Enhanced patient care by efficiently coordinating triage efforts and prioritizing scheduling appointments.
- Ensured timely response to STAT appointments requests through understanding protocol.
- Developed strong relationships with medical staff, fellow colleagues and supervisors.
- Appointed to offline reports and tasks including off site scheduling at an outpatient imaging site.
Insurance Contractor, Per Diem Remote Employee
Independant
02.2022 - Current
- Set up Insurance contracts for previous cash pay provider.
- Denial work ups, rebills and prior authorization.
- Follow with patient outstanding balances and payment plans.
Live In Night Hospice LVN
Independent
02.2022 - 06.2022
- Assisted in live in night care for a terminally ill patient.
- Administration of medications, vitals, hygiene and nutrition.
- Coordination with RN for treatment adjustments and upkeep.
- Emotional support for patient, family and friends during end of life stages.
Office Manager
Coast Spine, Inc.
10.2018 - 02.2022
- Office Lead for both FL and CA facilities for minimally invasive spine surgeon.
- Appointment and surgery scheduling.
- Pre-op education and post op direct patient care.
- Insurance verification, authorizations and out of network assistance for patient reimbursements.
- Denials workup and rebilling insurance.
- Employee training for both front and back office procedures.
- Contracting and credentialing for MD to be on staff with new facilities.
- Payroll.
Education
No Degree - Business Administration
Elizabethtown College
Elizabethtown, PALVN - Nursing
Concorde Career College
San Diego, CA02.2010
Esthetician - Skin Care
Palomar Institute of Cosmetology
San Marcos, CA05.2006
Skills
- Medical Office Management
- Front & Back Office Experience
- Marking Plans and Ideas
- Medical Billing, Coding and Denial Workups
- Medical Insurance Savvy
- Surgery Scheduling
- Insurance Contracting and Credentialing
- Team Leadership
Certification
CPR
AED
BLS
Personal Training Licensure
Licensed Vocational Nurse
Licensed Esthetician
Timeline
Radiology Scheduling and Triage
Hoag
04.2022 - Current
Insurance Contractor, Per Diem Remote Employee
Independant
02.2022 - Current
Live In Night Hospice LVN
Independent
02.2022 - 06.2022
Office Manager
Coast Spine, Inc.
10.2018 - 02.2022
No Degree - Business Administration
Elizabethtown College
LVN - Nursing
Concorde Career College
Esthetician - Skin Care
Palomar Institute of Cosmetology
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