Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Shannon Miller

Canton,IL

Summary

Highly skilled Healthcare Nursing manager and enthusiastic professional with more than 16 years of experience in patient-centric medical nursing departments, including additional 10 years of nursing floor experience, in multiple setting. Contribute to high-volume medical practices by providing exceptional customer service.

Proven to deliver exemplary level of healthcare services, deliver to patients. Coordinate admission and discharge of patients. Possess excellent communication skills to educate patients on treatment protocol and procedures. Proven ability to plan and implement strategies for developing improved healthcare/management.

Proven problem solver and excellent communicator. Compassionate Registered Nurse offering progressive experience delivering clinical care in all environments. Building and leading clinical teams to deliver exceptional patient care and achieve desired results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Regional Nurse Consultant

The Loft Rehabilitation
Canton , Il
02.2024 - Current
  • Improve patient services by resolving client and patient grievances, complaints and IDPH tags.
  • Facilitate educational programs for nurses on topics related to clinical practice standards, health promotion, and disease prevention.
  • Assist in the recruitment, hiring, training, and supervision of nursing personal within the region.
  • Served as a patient advocate, ensuring a positive patient interaction and providing patients with the tools to enhance standards of care.

Regional Nurse Manager

Advanced Correctional Healthcare Inc.
Peoria, IL, IL
10.2018 - 02.2023
  • Improved patient services by resolving client and patient grievances and complaints.
  • Conduct routine facility inspections. Identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Developed and update policies and procedures, maintaining compliance with guidelines relating to NCCHC, HIPPA, benefits administration and general liability.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Coached and supervised employees and manged human resources functions.
  • Ability to utilize multiple platforms of communication to enhance employee and patient compliance, from phone conferences to Zoom and Teams meetings.

House Supervisor

Heddington Oaks
Peoria, IL
05.2018 - 12.2018
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Communicated with patients, ensuring that medical information was kept private.
  • Collaborated with physicians, staff, and superiors regarding patient conditions, updates and necessary care changes, to organize and promote high quality of patient care.
  • Provided emergency response during shifts and when on-call.
  • Administered medications subcutaneously, orally and via IV.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.

Director of Nursing

Illinois Department Of Corrections/Wexford
Lincoln, IL
01.2010 - 05.2018
  • Developed and update policies and procedures, maintaining compliance with guidelines relating to NCCHC,HIPPA, benefits administration and general liability.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Liaised with other Medical Directors, Mental Health, Dental, Doctors, Wardens, Illinois Chief Deputy and other professionals to develop comprehensive patient care.
  • Develop positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection. .
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Successfully discussed medical histories with patients, in effort to provide most effective medical advice and improve patient standard of care.

Education

Master of Science - Bachelor/Nurse Practitioner/ Administration

Chamberlin University
Addison, IL
05-2027

Associate of Science - Nursing

Spoon River College
Canton, IL

Skills

  • Communications Strategies
  • Electronic Medical Record Software
  • PCC, EPIC, TEAMS, ZOOM, Excel, Word
  • Problem Identification
  • Patient Care Activities/ Education
  • Customer Satisfaction
  • Operational Procedures
  • Nurse Scheduling
  • Train Employees
  • Utilization Management
  • Organizational Goal Development
  • Nursing Operations Management

Certification

  • BLS CPR INSTRUCTOR Certified through American Red Cross and through American Heart Association. Expires 12/2024.
  • ACLS certified, expired. Willing to re-certify
  • CPI certified, expires 12/24

Additional Information

Currently licensed as Register Nurse in Illinois, Iowa, and South Carolina.

Previously licensed in Ohio, Indiana, Missouri.

Timeline

Regional Nurse Consultant

The Loft Rehabilitation
02.2024 - Current

Regional Nurse Manager

Advanced Correctional Healthcare Inc.
10.2018 - 02.2023

House Supervisor

Heddington Oaks
05.2018 - 12.2018

Director of Nursing

Illinois Department Of Corrections/Wexford
01.2010 - 05.2018

Master of Science - Bachelor/Nurse Practitioner/ Administration

Chamberlin University

Associate of Science - Nursing

Spoon River College

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Shannon Miller