Shannon Miller
New Albany,IN
Summary
Motivated AR specialist offering excellent schedule, records and facilities management abilities. Safety-oriented and hardworking with 15 + years of success in supporting recreational activities. Positive, upbeat, and able to build solid relationships to drive longterm program effectiveness. Talented recreation worker with strong background organizing wide range of activities in administrative settings. Effortlessly plan and carry out smooth classes and events. Always pursuing opportunities to streamline operations and increase program outreach. Skilled team player with strong background in administrative environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
10
10
years of professional experience
Work History
BOTTLE TECH
Sazerac
09.2021 - Current
- Maintained quality assurance and customer satisfaction objectives
- Executed diagnostics, troubleshooting and evaluations on Sorter, Combiner, Filler, Accumulation table, Labeler, text wrap and case erector
- Organized work to meet demanding production goals
- Performed complex mechanical alignments and calibration of equipment to quality standards
- Conducted tests of components and systems to evaluate performance and identify concerns
- Performed routine maintenance on machines for manufacturing operations
- Utilized control mechanisms and hands-on procedures to operate machines
- Determined maintenance requirements and assigned repairs to qualified employees
- Implemented, configured and optimized safety standards
- Managed team performance by training, mentoring, and motivating peers
- Enhanced manufacturing processes, reduced waste and enhanced quality.
ACCOUNT MANAGER
HealthCare Solutions
04.2021 - 09.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Oversaw new business development and customer servicing
- Liaised between account holders and various departments
- Listened attentively to client feedback and worked with product development team to introduce new services
- Analyzed account details such as usage, sales data and client comments to enhance understanding of effectiveness and client needs.
RESOLUTION SPECIALIST
Kindred Healthcare Inc.
08.2018 - 04.2021
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement
- Formulated focused and individualized resolutions aimed to peacefully settle disputes
- Prepared written opinions or decisions regarding cases.
Appeals Writer/Denials Specialist/Support
Conifer Health Solutions - Louisville, KY
07.2017 - 08.2018
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with adjusters to refine drafts, ensuring consistent tone and style across various platforms
- Working in ACE, manual tracker and medtech. Researching claims billing to ensure payment is received.
- Making calls for claim status, appeals, authorizations and more. Performing the functions of the revenue cycle until the claim is paid.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Managed service staff to ensure customer satisfaction and compliance with company policies
- Identified opportunities to increase efficiency through automation or process re-engineering.Created detailed reports on service activities for senior management review.Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.Analyzed existing processes for potential cost savings initiatives.Developed and maintained relationships with customers, vendors, and suppliers.Monitored service performance metrics to identify areas of improvement.Resolved customer complaints in a timely manner.Proposed or approved modifications to project plans.Analyzed business performance data and forecasted business results for upper management.Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries
- Conducted investigations to resolve billing disputes and discrepancies
AR SPECIALIST CBO REP TEIR 2
Baptist Health Medical Group
08.2014 - 07.2017
- Managed service staff to ensure customer satisfaction and compliance with company policies
- Identified opportunities to increase efficiency through automation or process re-engineering
- Created detailed reports on service activities for senior management review
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications
- Analyzed existing processes for potential cost savings initiatives
- Developed and maintained relationships with customers, vendors, and suppliers
- Monitored service performance metrics to identify areas of improvement
- Resolved customer complaints in a timely manner
- Proposed or approved modifications to project plans
- Analyzed business performance data and forecasted business results for upper management
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Education
ASSOCIATES - MEDICAL BILLING AND CODING -
ATA College
Louisville, KY05.2009
Skills
- Troubleshooting and Assistance
- Technical Document Reading
- Reading Comprehension
- Multitasking and Organization
- Attention to Detail
- Verbal and Written Communication
- Hardware troubleshooting
- Computer Networking
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Collaboration and Teamwork
- Computer Proficiency
- Multitasking
- Team Leadership
- Data Entry
- Documentation and Recordkeeping
- Decision-Making
- Customer and Service-Oriented
- Calendar Management
Accomplishments
- First person within Baptist to use EPIC
- Awarded for high production and excellent quality
Timeline
BOTTLE TECH
Sazerac
09.2021 - Current
ACCOUNT MANAGER
HealthCare Solutions
04.2021 - 09.2021
RESOLUTION SPECIALIST
Kindred Healthcare Inc.
08.2018 - 04.2021
Appeals Writer/Denials Specialist/Support
Conifer Health Solutions - Louisville, KY
07.2017 - 08.2018
AR SPECIALIST CBO REP TEIR 2
Baptist Health Medical Group
08.2014 - 07.2017
ASSOCIATES - MEDICAL BILLING AND CODING -
ATA College
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