SHANNON MILLER
Magee,MS
Summary
Proactive Store Owner and Licensed Massage Therapist with extensive experience in customer relations, sales management, and market analysis. Successfully optimized operations, developed promotional events, and cultivated client loyalty. Skilled in inventory management, effective communication, and wellness techniques, offering comprehensive expertise to drive business growth and enhance customer satisfaction. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Store Owner
LILLY MARIE BOUTIQUE
02.2017 - Current
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Analyzed market trends to identify new product opportunities and ensure alignment with consumer preferences.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
- Increased sales by [Number]% with special displays and promotions.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
- Consulted with customers to assess needs and propose optimal solutions.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Licensed Massage Therapist
SPA WORKS
02.2012 - 10.2016
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Contributed to a positive working environment by fostering a supportive and collaborative atmosphere among fellow therapists and clinic staff members alike.
- Promoted relaxation and stress relief with soothing aromatherapy treatments and calming environments.
- Consistently maintained high standards of cleanliness and hygiene in accordance with state regulations and industry best practices.
- Educated clients on benefits of regular massage for mental and physical health.
- Adapted massage methods to meet needs of diverse populations, including pregnant women and elderly.
- Improved overall wellness by advising clients on proper body mechanics and stretching exercises.
Waitstaff Manager/ REGIONAl MARKET COORDINATOR
HOOTERS OF AMERICA
03.2000 - 10.2004
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
- Enhanced customer satisfaction by implementing efficient waitstaff scheduling and task delegation.
- Optimized table turnover rate by monitoring meal progress and anticipating guest needs proactively.
- Established a positive work environment, promoting teamwork and open communication among staff members.
- Monitored health code compliance by enforcing strict cleanliness standards within the dining area and kitchen workspace.
- Ensured smooth operations during high-volume periods by coordinating closely with other managers across departments.
- Increased employee retention through ongoing coaching, support, and recognition initiatives.
- Upheld company values by consistently modeling professional behavior for both new hires and seasoned team members alike.
- Drove repeat business from loyal customers thanks to attentive service that went above-and-beyond expectations.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Developed unique events and special promotions to drive sales.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Education
BBA - LICENSE MASSAGE THERAPIST
MS SCHOOL OF MASSAGE THERAPY
Flowood, MS01.2016
No Degree - ASSOCIATE BUSINESS
PHILLIPS JR COLLEGE
JACKSON MS01.1994
GED -
MAGEE
Magee, MS09.1993
Skills
- Sales management
- Staff hiring
- Customer Relations
- Verbal and written communication
- Sales Leadership
- Customer Service
- Scheduling
- Certified Massage Therapist
- Marketing Strategies
- Chair Massage
- Licensed Massage Therapist (LMT)
- Effective Communications
- Relationship Building
- Relaxation Techniques
Timeline
Store Owner
LILLY MARIE BOUTIQUE
02.2017 - Current
Licensed Massage Therapist
SPA WORKS
02.2012 - 10.2016
Waitstaff Manager/ REGIONAl MARKET COORDINATOR
HOOTERS OF AMERICA
03.2000 - 10.2004
BBA - LICENSE MASSAGE THERAPIST
MS SCHOOL OF MASSAGE THERAPY
No Degree - ASSOCIATE BUSINESS
PHILLIPS JR COLLEGE
GED -
MAGEE
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