Shannon Mills
Bartow,Florida
Summary
Dynamic and results-driven professional with over 15 years of experience in retail operations, merchandising, e-commerce, and inventory management. Proven track record of driving business growth, optimizing operational efficiency, and enhancing customer satisfaction. Adept at leading cross-functional teams and implementing strategic initiatives to achieve organizational objectives.
Overview
15
15
years of professional experience
Work History
Retail Operations Business Manager
Badcock Home Furniture & More
Mulberry, FL
06.2023 - Current
- Led retail operations for a busy furniture and home goods store, overseeing sales, inventory management, and customer service functions.
- Developed and implemented strategic plans to optimize store performance, increase profitability, and drive business growth.
- Managed a team of [number] employees, providing leadership, training, and performance management to ensure a high level of productivity and customer satisfaction.
- Implemented innovative merchandising strategies to enhance product visibility and drive sales, resulting in a [percentage]% increase in revenue over [specific period].
- Cultivated strong vendor relationships and negotiated favorable contracts to ensure high-quality products at competitive prices.
Merchandising Product Specialist
Badcock Home Furniture & More
Mulberry, FL
02.2021 - 06.2023
- Collaborated with the merchandising team to develop and execute product strategies, assortments, and promotions to drive sales and profitability.
- Analyzed sales data and market trends to identify opportunities for product assortment optimization and pricing strategies.
- Worked closely with vendors and suppliers to source new products and negotiate favorable terms and pricing agreements.
- Conducted regular store visits to ensure compliance with merchandising standards and guidelines.
E-commerce Specialist
Badcock Home Furniture & More
Mulberry, FL
10.2018 - 02.2021
- Managed the company's e-commerce platform, overseeing website content, product listings, and online promotions to drive online sales and customer engagement.
- Implemented digital marketing strategies, including email campaigns, social media advertising, and SEO optimization, to increase website traffic and conversion rates.
- Monitored key performance indicators (KPIs) and website analytics to measure the effectiveness of e-commerce initiatives and identify areas for improvement.
- Provided training and support to store staff to ensure seamless integration between online and offline sales channels.
Inventory Specialist
University Of Connecticut
Storrs, CT
02.2009 - 06.2018
- Managed inventory control processes, including receiving, stocking, and auditing inventory levels to ensure accuracy and minimize shrinkage.
- Developed and implemented inventory management procedures to streamline workflows and improve efficiency.
- Utilized inventory management software to track inventory movements, generate reports, and reconcile discrepancies.
- Collaborated with purchasing and logistics teams to forecast inventory needs and maintain optimal stock levels.
Education
Associate of Science -
Capella University
Minneapolis, MNSkills
- Retail Operations Management
- Merchandising
- E-commerce
- Inventory Management
- Strategic Planning
- Team Leadership
- Vendor Management
- Data Analysis
- Customer Service
- Communication Skills
Timeline
Retail Operations Business Manager
Badcock Home Furniture & More
06.2023 - Current
Merchandising Product Specialist
Badcock Home Furniture & More
02.2021 - 06.2023
E-commerce Specialist
Badcock Home Furniture & More
10.2018 - 02.2021
Inventory Specialist
University Of Connecticut
02.2009 - 06.2018
Associate of Science -
Capella University