Shannon Mills
Birmingham,AL
Summary
Dynamic Client Representative at The Lovelady Center, skilled in trauma-informed care and effective communication. Successfully enhanced resource access for clients, fostering self-sufficiency through tailored support plans. Recognized for mentoring staff and promoting teamwork, demonstrating reliability and problem-solving abilities in high-pressure environments. Committed to empowering individuals facing homelessness and unemployment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Client Representative
The Lovelady Center
11.2018 - Current
- Facilitated client intake processes, ensuring accurate documentation and efficient service delivery.
- Coordinated support services, enhancing resource access for clients experiencing homelessness and unemployment.
- Developed individualized plans to address client needs, fostering empowerment and self-sufficiency.
- Mentored new staff on best practices in client engagement and support techniques.
Education
High School Diploma -
Pinson Valley High School
Pinson,AL05-1998
Skills
- Goal oriented
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Trauma-informed care
- Teamwork
Certification
Certified Peer Support Specialist
Timeline
Client Representative
The Lovelady Center
11.2018 - Current
High School Diploma -
Pinson Valley High School