Shannon Mitchell
Fayetteville,NC
Summary
To enhance and broaden professional skills and secure a responsible career opportunity Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
16
16
years of professional experience
Work History
Mail Handler/Equipment Operator
Usps of Fayetteville
07.2020 - Current
- Loading and unloading trucks in timely manner to ensure mail is dispatched at correct time.
- Adhered to all relevant federal, state and organizational regulations concerning mail handling procedures, ensuring compliance at all times.
- Maintained high level of confidentiality with mail items in line with regulations.
- Processed incoming and outgoing mail in accordance with postal regulations.
Manager
Ihop of Fayetteville
01.2014 - 07.2020
- I was responsible for overseeing daily operations of 2 restaurants including but not limited to, coordinating employee schedules, submitting payroll, truck orders, managing store budget, conducting inspections, and ensuring company protocols are being followed, and worked remotely during Covid.
- Championed diversity and inclusion efforts within the workplace, resulting in inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Pse
USPS of Fayetteville
01.2017 - 01.2018
- Loading and unloading mail for delivery during Christmas holidays, sorting, scanning, and delivering mail
- Moved bulk containers and large parcels with forklifts.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
Server \Hostess
IHOP of Lumberton
01.2013 - 01.2014
- Greet customers upon entrance, escort guest to tables, receive and place food orders, and serve and provide customers with excellent dining experience
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Certified Nursing Assistant
Compassionate Home Care
01.2008 - 01.2009
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Certified Manager - Management Information Systems
Ihop Academy
Raleigh, NC03.2019
No Degree -
Miller Motte of Fayetteville
Fayetteville, NC01.2014
Certified Nursing Assistant -
Dillon Vocational School
Dillon, SC01.2005
High School Diploma -
Dillon High School
Dillon, SC05.2004
Skills
- Equipment monitoring
- Postal regulations knowledge
- Product Sales
- Data Collection
- Policies and Procedures Adherence
- Staff education and training
- Machine Operation
- Data Management
- Account Management
- Critical Thinking
- Customer Relationship Management (CRM)
- Order and Refund Processing
- Warehousing functions
- Microsoft Outlook
- Escalation management
- Call Center Operations
References
- Pamela Cooper, 973-710-2981
- Brandon Stancil, 910-261-0498
Timeline
Mail Handler/Equipment Operator
Usps of Fayetteville
07.2020 - Current
Pse
USPS of Fayetteville
01.2017 - 01.2018
Manager
Ihop of Fayetteville
01.2014 - 07.2020
Server \Hostess
IHOP of Lumberton
01.2013 - 01.2014
Certified Nursing Assistant
Compassionate Home Care
01.2008 - 01.2009
Certified Manager - Management Information Systems
Ihop Academy
No Degree -
Miller Motte of Fayetteville
Certified Nursing Assistant -
Dillon Vocational School
High School Diploma -
Dillon High School
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