Shannon Mitchell
Knightdale,NC
Summary
Versatile Practice Manager with background in healthcare administration. Experience includes managing daily operations, improving workflow efficiency, and developing effective patient care strategies. Strengths include strong leadership abilities, adeptness in conflict resolution, and proficiency in medical billing processes. Notable contributions include implementing successful staff training programs and streamlining operational procedures.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager (LPN)
Cary Healthcare Associates
Cary, NC
09.2021 - Current
- Practice Manager overseeing 29 employees
- Managing Medical Assistants in the clinic
- Teaching Medical Assistant new skills and educating regularly
- Creating schedules for staff and providers
- Working one on one with ACOs closing care gaps
Phlebotomist
Biodesix
Raleigh, NC
11.2020 - Current
- Contracting with Biodesix as a Mobile Phlebotomist.
- Traveling distances up to 200 miles in the North Carolina, South Carolina and Virginia surrounding areas.
- Perform phlebotomy and COVID-19 Nasopharyngeal swaps at patient's place of residence.
- Perform jobs in a timely manner and submit specimens properly.
Courier Driver
Capital Courier, LLC
Cary, NC
03.2020 - Current
- Courier for American Red Cross
- Transporting whole blood, platelets, and other various supplies from one American Red Cross location to another.
- Deliveries always are on time and efficiently performed.
- Pick up whole blood from various locations in eastern NC within a 100-mile radius from blood drives and deliver them to American Red Cross in Durham, NC.
Certified Medical Assistant
Cary Healthcare Associates
Cary, NC
08.2010 - Current
- Working with the busier provider, rooming 18-20 patients a day at a Family Practice
- Versatile with the ability to work with any provider
- Rooming and obtaining chief complaints for each patient.
- Performing vitals manually and obtaining any diagnostic testing needed.
- Informing patients of their lab and or imaging results.
- The ability to work efficiently, keeping my provider on time.
- Administering IV Fluids
Home Health LPN
IntelliChoice Home Care
Raleigh, NC
09.2021 - 10.2023
- Provided skilled nursing care to homebound patients, including administering medications, wound care, and monitoring vital signs
- Collaborated with interdisciplinary healthcare team to develop and implement individualized care plans for patients
- Assessed patient needs and coordinated appropriate interventions to promote optimal health outcomes
- Educated patients and their families on disease management, medication administration, and self-care techniques
- Maintained accurate documentation of patient assessments, interventions, and outcomes in electronic medical records system
- Performed regular evaluations of patient progress and adjusted care plans as necessary
- Coordinated with physicians, therapists, social workers, and other healthcare professionals to ensure comprehensive care delivery
- Responded promptly to emergency situations or changes in patient condition while maintaining composure under pressure
- Implemented infection control measures to prevent the spread of diseases within the home environment
- Collaborated with pharmacy services to manage medication orders and refills for patients
- Provided emotional support and counseling to patients coping with chronic illnesses or end-of-life care
- Participated in ongoing professional development activities such as workshops or conferences
- Served as a resource person for less experienced LPNs or other members of the healthcare team
- Collaborated with physical therapists to develop and implement exercise programs for patients' rehabilitation
- Coordinated home health aide services to assist with activities of daily living (ADLs) for patients
- Served as a liaison between patients, families, and healthcare providers to ensure effective communication
- Maintained strict confidentiality of patient information in accordance with HIPAA regulations
Medical Assistant/ Examiner
APPS Paramedical
Raleigh, NC
02.2021 - 09.2021
- Contracting with APPS Paramedical
- Calling Clients and scheduling appointments to go out to their homes to perform medical exams for life insurance
- Obtaining blood samples through venipuncture
- Obtaining urine samples
- Preparing the blood sample by centrifuge and delivering it to Fedex in a timely manner.
- Traveling distances up to 50 miles
Certified Medical Assistant
Apex Solutions, LLC
Durham, NC
02.2021 - 09.2021
- Perform COVID Nasopharyngeal swaps on students and staff at NCCU
- Administer COVID vaccines and monitor patients after administration to students, staff and public.
Certified Medical Assistant
FastMed Urgent Care
Cary, NC
01.2018 - 08.2018
- Triaging and rooming patients.
- Obtaining vital signs and obtaining chief complaint
- Perform any diagnostic testing
- DOT physicals
- Urine Drug Screens
- Performing X-rays
- Phlebotomy
- Assisting provider in laceration repairs and other minor office procedures.
- Part time job on the weekends
Education
License in Practical Nurse -
Wayne Community College
Goldsboro, NC07.2021
Nurse Aide 1 -
Wake Technical Community College
Raleigh, NC12.2019
Associates in Science - Medical Assisting
Miller Motte College
Cary, NC07.2010
Skills
- EHR experience-Allscripts Parallel proficient, Some Epic Experience while in Nursing School
- Staff management
- Patient care coordination
- Medical scheduling
- Compliance adherence
- Quality assurance
- Healthcare operations
- Clinical documentation
- Patient relations
- Process optimization
- Problem solving
- Effective communication
- Team leadership
- Phone etiquette
- Transcription and documentation
- Venipuncture and phlebotomy
- Medication administration
- Microsoft Word expertise
- Patient care and support
- Critical care experience
- Diagnostic testing and lab screenings
- Suture removals and minor procedures
- Spirometry and nebulizer treatments
- Triage and scheduling
- Medical records management
- IV fluid replacement and injections
- X-ray procedures
- Mobile phlebotomy services
- Caregiving in geriatrics and pediatrics
- Insurance verification processes
- Anatomy knowledge application
- Medical office experience
- Quality assurance in healthcare
- Medical billing practices
- Employee orientation and training
- Supervisory experience in nursing
- Training development
- Conflict resolution
- HIPAA and OSHA regulations
- Records management
- Client consulting
- Regulatory compliance
- Managing files and records
- Strategic consulting
- Staff development
- Resource management
- Hiring medical personnel
- Policy implementation
- Workflow efficiency
- Policy and procedure development
- Clinical improvement initiatives
- Strategic planning
- Employee operations
- Schedule management
- Workflow management
- Workflow planning
- Practice management
- New hire training
- Employee performance
- Problem-solving aptitude
- Business operation management
- Training and mentoring
- Multitasking
- Medication dispensing
- Adaptability and flexibility
- Project oversight
- Critical thinking
- Records maintenance
- Facility oversight
- Quality control
- Operations management
- Facility inspections
- Staff supervision
- Task prioritization
- Inventory management
- Employee supervision
Certification
- CPR Certification
- BLS Certification
- Driver's License
- Certified Medical Assistant, 04/27
- Certified Nurse Educator, 12/25
- CNA
- LPN
- Compact State Nurse License
Additional Information
CPR
Affiliations
- Gardening and harvesting own food
- Caring for chickens and harvesting eggs
- Family oriented, love spending time with children and grandson
- Tutoring of Medical Assisting student at Wake Technical
Accomplishments
- Certificate for completing immunization conference in 2011
References
References available upon request.
Timeline
Practice Manager (LPN)
Cary Healthcare Associates
09.2021 - Current
Home Health LPN
IntelliChoice Home Care
09.2021 - 10.2023
Medical Assistant/ Examiner
APPS Paramedical
02.2021 - 09.2021
Certified Medical Assistant
Apex Solutions, LLC
02.2021 - 09.2021
Phlebotomist
Biodesix
11.2020 - Current
Courier Driver
Capital Courier, LLC
03.2020 - Current
Certified Medical Assistant
FastMed Urgent Care
01.2018 - 08.2018
Certified Medical Assistant
Cary Healthcare Associates
08.2010 - Current
License in Practical Nurse -
Wayne Community College
Nurse Aide 1 -
Wake Technical Community College
Associates in Science - Medical Assisting
Miller Motte College
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